# Report Card Lost or Stolen
source: https://developer.mastercard.com/user-account-management-service/documentation/experience-design-guide/design/report-card-lost-stolen/index.md

### User is in their rewards site and can report their card on their account lost or stolen {#user-is-in-their-rewards-site-and-can-report-their-card-on-their-account-lost-or-stolen}

The rewards platform can allow a cardholder to report a card or account as lost or stolen at the account level through the rewards website. The affected card or account is marked as *Lost/Stolen* in the system. Issuance and delivery of the replacement physical card are handled by the issuer through a separate process.

### UX journey {#ux-journey}

Tip: Access the [Figma file](https://www.figma.com/design/niwpofagK4exPZREObEZmH/UAM-User-Journeys?node-id=246-17262&t=6Vm5IhZmb2tu7MkS-1) for this experience to duplicate and customize in your own environment.

For the best viewing experience of the UX journey, click the **full screen mode** option or **zoom** using the controls located on the right.

### Flow diagram {#flow-diagram}

![](https://static.developer.mastercard.com/content/user-account-management-service/uploads/flow-card-lost.png)

Note: Mastercard APIs used in this experience:

* [Retrieve account](https://developer.mastercard.com/user-account-management-service/documentation/use-cases/account-management/#retrieve-account)
* [Report card lost or stolen](https://developer.mastercard.com/user-account-management-service/documentation/use-cases/lost-stolen-card/)

Next: [Moments that matter](https://developer.mastercard.com/user-account-management-service/documentation/experience-design-guide/momentsthatmatter/index.md)