# Missed Payments
source: https://developer.mastercard.com/unified-installments/documentation/experience-design-guide/pre-approved-offers-in-lender-app/design/missed-payments/index.md

### Customer wants to pay off overdue balance {#customer-wants-to-pay-off-overdue-balance}

Users must be notified of any payment failures. They must also be able to pay off any overdue balance, plus the remaining balance of the loan within the lender app. Once the payment is completed, the payment details screen should show the installment as paid. Due date for future installments will remain unchanged.

### UX Journey {#ux-journey}

For the best viewing experience of the UX journey, click the **full screen mode** option or **zoom** using the controls located on the right.

### Flow Diagram {#flow-diagram}

![Flow Diagram](https://static.developer.mastercard.com/content/unified-installments/img/design-standards/img_flow_missed_payments.png)

Next: [Refunds and returns](https://developer.mastercard.com/unified-installments/documentation/experience-design-guide/pre-approved-offers-in-lender-app/design/refunds-and-returns/index.md)