# ​Connect to agentic commerce through a single integration source: https://developer.mastercard.com/agent-suite-for-merchants/product/agent-suite-for-merchants/index.md ## Overview {#overview} Wherever customers begin their agentic commerce journey, Agent Suite for Merchants connects shopper requests with products in a merchant's catalog, helping customers discover products, complete purchases, and receive support through a connected experience powered by the merchant's data and systems. Agent Suite for Merchants brings together two powerful capabilities, Shopping Agent and Mastercard Agent Connect. Together, they help merchants reach customers across both merchant-owned and trusted third-party channels. Shopping Agent #### First-Party Commerce {#first-party-commerce} Merchant-branded AI shopping experience. Mastercard Agent Connect #### Third-Party Commerce {#third-party-commerce} Connects merchants to trusted AI agents and platforms. ### One Merchant Connection to Agentic Commerce {#one-merchant-connection-to-agentic-commerce} ![One Merchant Connection to Agentic Commerce](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/diagram.png) ## Who is Agent Suite for Merchants for? {#who-is-agent-suite-for-merchants-for} ##### Merchants {#merchants} Agent Suite for Merchants helps merchants support product discovery, recommendations, cart management, checkout, payments, and post-purchase services while maintaining control of their brand, customer relationships, and commerce experience.​ ##### Payment Service Providers​ {#payment-service-providers} Payment Service Providers (PSPs) can offer Agent Suite for Merchants as a white-labelled solution that is either hosted by Mastercard or hosted by the merchant. ##### Fintechs and Integrators​ {#fintechs-and-integrators} Independent Software Vendors (ISVs), fintechs, commerce platforms, and system integrators can embed Agent Suite for Merchants into marketplaces, ecommerce platforms, and shopping cart plugins to accelerate merchant adoption of agentic commerce. ### What can Agent Suite for Merchants do? {#what-can-agent-suite-for-merchants-do} ![Discover​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/discover.png) ##### Discover​ {#discover} Find and compare products through natural conversation.​ ![Purchase](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/purchase.png) ##### Purchase {#purchase} Review the order and complete checkout securely.​ ![Manage post-purchase​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/post-purchase.png) ##### Manage post-purchase​ {#manage-post-purchase} Access order details and follow delivery progress.​ ## How Agent Suite for Merchants works for customers​ {#how-agent-suite-for-merchants-works-for-customers} A customer request comes from either a first-party or third-party agent and is processed by Agent Suite for Merchants, fulfilled through merchant APIs and backend systems, and returned as a seamless shopping experience. ![Customer asks​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/frame-1.png) ##### Customer asks {#customer-asks} The customer makes a natural-language request such as finding a product, managing a cart, checking out, or tracking an order.​ ![Agent interprets​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/frame-2.png) ##### Agent interprets {#agent-interprets} Agent Suite for Merchants interprets the customer's intent and determines which merchant capability is needed.​ ![Agent connects to merchant systems​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/frame-3.png) ##### Agent connects to merchant systems {#agent-connects-to-merchant-systems} The agent uses merchant APIs to assist with cart management, order tracking and checkout initiation.​ ![Results returned​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/frame-4.png) ##### Results are returned {#results-are-returned} The agent displays recommendations, cart updates, and order information from the merchant system.​ ## Use cases {#use-cases} The Agent Suite for Merchants Shopping Agent helps merchants create conversational shopping experiences with natural language interactions and real-time personalization. ![Guide customers through large catalogs​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/uc_01.png) Retail ##### Guide customers through large catalogs {#guide-customers-through-large-catalogs} A retailer helps customers discover the right products through conversational recommendations rather than navigating thousands of catalog pages. ![AI shopping assistant for faster, easier repeat purchases​​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/uc_02.png) Everyday Purchases ##### AI shopping assistant for faster, easier and personalized purchases​ {#ai-shopping-assistant-for-faster-easier-and-personalized-purchases} Repeat purchases become effortless as customers reorder, discover, and engage through an AI assistant that understands their preferences and shopping history.​ ![Give personalized recommendations​](https://static.developer.mastercard.com/content/agent-suite-for-merchants/uploads/uc_03.png) Travel ##### Give personalized recommendations {#give-personalized-recommendations} A travel company provides tailored travel suggestions based on customer preferences. Agent Suite for Merchants recommends destinations and flights in real time to drive engagement.​ ## Benefits {#benefits} ###### Reach more customers with agentic commerce {#reach-more-customers-with-agentic-commerce} Participate in AI-powered shopping experiences and connect with customers across new discovery and purchasing channels. ###### Own the customer experience {#own-the-customer-experience} Maintain control of your brand, business policies, and customer relationships from discovery through post-purchase support. ###### Convert shopper intent into purchases {#convert-shopper-intent-into-purchases} Help customers find products faster with guided recommendations and conversational support that turn interest into purchases. ###### Grow revenue from every customer {#grow-revenue-from-every-customer} Increase basket values with complementary products and personalized offers tailored to each shopper. ###### Reduce customer service costs {#reduce-customer-service-costs} Automate routine customer interactions across orders and support while providing consistent customer experiences. ###### Build trust into every transaction {#build-trust-into-every-transaction} Protect customers and your business with optional Mastercard security, identity, risk and payment capabilities designed to support eligible AI-assisted commerce experiences. ## FAQs {#faqs} *** ** * ** *** Mastercard Agent Suite for Merchants helps businesses become agentic-ready by combining merchant-owned AI-powered shopping experiences, product discoverability across supported AI agents, and secure commerce capabilities through Mastercard [Merchant Cloud](https://developer.mastercard.com/product/merchant-cloud/). Key capabilities include: **Shopping Agent (Hosted)**: A branded AI shopping experience, providing personalized product discovery and recommendations with minimal implementation effort. **Shopping Agent (Deploy)**: A deployable model that enables deeper integration with a merchant's own technology, data, and business processes. Mastercard **Agent Connect**: A connectivity layer that enables supported AI agents to access merchant catalogs, pricing, availability, and transaction capabilities through a scalable one-to-many model. Together, these capabilities provide merchants with a flexible path into agentic commerce, combining rapid deployment, enterprise-grade integration, expanded product discoverability, and secure checkout through Mastercard Merchant Cloud. *** ** * ** *** Agent Suite for Merchants enables merchants and their integrator partners to:​ * **Deploy brand-owned AI agents** across web and mobile. * **Connect AI agents to commerce systems** including product catalogs, pricing, availability, brand identity, and backend systems through Agent Connect. * **Deliver personalized shopping experiences** that guide customers from product discovery through purchase and post-purchase support. * **Maintain control of the customer experience** while preserving brand identity, customer relationships, and merchant data. *** ** * ** *** Shopping Agent is a merchant-branded AI shopping assistant that operates within a merchant's website or mobile app to support product discovery, recommendations, and customer engagement. *** ** * ** *** Mastercard Agent Connect helps merchants scale agentic commerce securely, enter new channels and retain flexibility across their existing payment stack. *** ** * ** *** First-party agent commerce refers to AI-powered shopping experiences that merchants provide within their own digital properties, such as websites, mobile apps, or other owned channels. Mastercard Shopping Agent supports these merchant-owned experiences. Third-party agent commerce refers to shopping experiences that occur through external AI agents and platforms where consumers discover, compare, and purchase products outside a merchant's owned environment. Mastercard Agent Connect enables these external AI agents to securely access merchant products, services, and transaction capabilities. Together, Shopping Agent and Agent Connect allow merchants to participate in agentic commerce across both owned and external channels through a single integration approach. *** ** * ** *** Agent Suite for Merchants is expanding to power agent-led shopping experiences across a broad range of merchant verticals, including retail, travel, and everyday purchases. *** ** * ** *** Today, Agent Suite for Merchants supports AI-powered product discovery, recommendations and Shopping Agent experiences across merchant-owned channels. Planned enhancements include: * **2026**: Cart management and checkout initiation. * **2026**: Order lookup, returns and refunds, and third-party checkout through Mastercard Agent Connect. * **2027**: Scaled onboarding through platform integrations and expansion into new verticals. *** ** * ** *** Mastercard developed [Merchant Cloud](https://developer.mastercard.com/product/merchant-cloud/), a unified, open, and modular acceptance platform that gives businesses access to the capabilities they need, when they need them. Built on flexible, trusted infrastructure, Merchant Cloud enables merchants to adapt as commerce evolves without having to predict the future or repeatedly rebuild their payment infrastructure. By delivering its evolving agentic commerce capabilities through Merchant Cloud, Mastercard helps businesses become agentic-ready while maintaining a flexible, optimized payments foundation. Businesses can adopt, manage, and scale agentic commerce experiences through a single platform, reducing fragmentation, minimising complexity, and avoiding additional integrations. *** ** * ** *** ## By the Numbers {#by-the-numbers} ###### Agentic commerce is reshaping how customers discover products, make decisions and complete purchases. {#agentic-commerce-is-reshaping-how-customers-discover-products-make-decisions-and-complete-purchases} AI agents are becoming a more active part of the shopping journey and are enabling new shopping channels. ### 81% of US customers expect to use generative AI tools across at least one shopping category.\* ###### \*BCG, [Agentic Commerce: Shopping and Payments Re-imagined](https://media-publications.bcg.com/Agentic-Commerce.pdf), 2025 {#bcg-agentic-commerce-shopping-and-payments-re-imaginedhttpsmedia-publicationsbcgcomagentic-commercepdf-2025} ### +4,700% YoY increase in AI-driven retail traffic.\*\* ###### \*\*[Generative AI-powered shopping rises with traffic to retail sites](https://business.adobe.com/blog/generative-ai-powered-shopping-rises-with-traffic-to-retail-sites) {#generative-ai-powered-shopping-rises-with-traffic-to-retail-siteshttpsbusinessadobecombloggenerative-ai-powered-shopping-rises-with-traffic-to-retail-sites} ### +59% Retailers that deployed their own AI agents saw 59% higher growth rates than those that did not.\*\*\* ###### \*\*\*Salesforce, [AI and Agents Propel Cyber Week 2025](https://www.salesforce.com/news/press-releases/2025/12/05/cyber-week-ai-agents-sales/) {#salesforce-ai-and-agents-propel-cyber-week-2025httpswwwsalesforcecomnewspress-releases20251205cyber-week-ai-agents-sales} ### Resources {#resources} Mastercard Gateway Utilize Mastercard Gateway to enable payments across a variety of channels and sectors *** ** * ** *** **Used By** Originating institutions, Transaction initiators (Issuers, Acquirers, Fintechs) **Regions** This API is available in most markets **Supports** ![mastercard card](https://developer.mastercard.com/img/card_mastercard.svg)![visa card](https://developer.mastercard.com/img/card_visa.svg) Merchant Cloud Powering tomorrow's growth by connecting the dots today *** ** * ** *** **Used By** Originating institutions, Transaction initiators (Issuers, Acquirers, Fintechs) **Regions** This API is available in most markets **Supports** ![mastercard card](https://developer.mastercard.com/img/card_mastercard.svg)![visa card](https://developer.mastercard.com/img/card_visa.svg)