# Support
source: https://developer.mastercard.com/presentment/documentation/support/index.md

## FAQs {#faqs}

### General {#general}

Offers for Publishers is a loyalty platform that uses industry-leading technology to deliver:

* Customized merchant rewards.
* Money-saving offers to debit and credit cardholders.
The Offers for Publishers API is available to financial institutions with a service contract and their authorized agents. Offers for Publishers can be sold globally in the United States, Middle East/Africa, Latin America and the Caribbean, Europe, Canada, and Asia Pacific regions.

### Onboarding {#onboarding}

Financial institutions with a contract for the service may contact their Mastercard Account Manager for access to the API. Upon Project Initiation, you will be assigned a Mastercard Implementation/Project Manager. This is your key contact for all things Mastercard. The Implementation Manager or Project Manager can direct you to any file specifications, API documentation, and so on, and will guide you through the steps necessary to integrate with Mastercard. The first step is to get an access token. The access token is created using Financial Institution Identifier (provided by Mastercard during implementation), user ID and UTC time offset. The Access Token is used for the subsequent API calls.
1. Enrollment through a batch file:

* Best used in programs in which the partner is pre-enrolling a large population (for example, an opt-out mode).

2. Enrollment through Mastercard enrollment APIs:

* Best used for opt-in programs (where a user actively enrolls in the program), enrollment APIs allow for individual enrollments to be sent to Mastercard.

### Integration {#integration}

Mastercard enrollment APIs are NOT on the Mastercard Developer site. For enrollment API documentation, contact your designated Mastercard Account Manager for the latest enrollment documentation. If you do not know who your Account Manager is, select **Get Help** near the end of this page to request technical support. No, these endpoints are for operational or backend systems, and are not for interactive experiences with end users. By default it is 60 minutes, but it could be configured based on a client request. Yes, The Financial Institution Identifier is passed as a request parameter when calling the Offers for Publishers APIs. The first call that is required to make when calling the Presentment APIs is the POST access token API, where the Financial Institution Identifier and user ID are included in the request body. The access token response is used in the subsequent Presentment API calls, where the Financial Institution Identifier and the user ID are extracted from and used.

### Support {#support}

A program can have offers that require "user activation" or offers that are "auto-activated". Auto-activation means that the offers are LIVE as soon as they are assigned, and the cardholder can potentially redeem the offer upon receiving it. "User activated" offers mean that some sort of cardholder action is required to make the offer live.
* ALWAYSON is the reward type of Always On offers (offers which are NOT targeted, given to everyone, and have unlimited use).
* POSTPAIDCREDIT is the reward type used for targeted offers.
Offers are given at the cardholder level, not at the card level. While the system does recognize that a user may have more than one card enrolled, the platform treats the transactions from all the cards for a user as one entity for offer matching purposes and a merchant offer is matched to that cardholder, not specifically to a card account. It is used for analytics to determine who should get specific offers and whether a particular transaction has qualified for a reward or rebate. Emergency stop is an internal tool used by operations teams to halt an offer's availability or usage. It is designed for quick intervention when an offer needs to be paused or stopped entirely. The two types of stops are:

* Stop redemptions: Immediately halts all redemptions, even if a user has already made a qualifying spend.
* Stop activations: Prevents new users from activating the offer, but allows users who already activated it to continue redeeming.   

<br />

Once stopped, the offer is filtered out of the API response for Presentment. If redemptions are stopped, neither new activations or new redemptions will be allowed. In contrast, if activations are stopped, the offer will no longer be available for new activations but will remain redeemable for users who had activated it prior to the suspension.

Offers can be paused and later resumed without needing to recreate them.

## Get help {#get-help}

### Contact us for technical support. {#contact-us-for-technical-support}

## Next steps {#next-steps}

Proceed to the [Release History](https://developer.mastercard.com/presentment/documentation/release-history/index.md) section to access the summary of changes and instructions on how to view technical documentation on the Technical Resource Center (TRC).