# Onboarding Checklist
source: https://developer.mastercard.com/payment-acceptance-api/documentation/tutorials-and-guides/onboarding-checklist/index.md

## Overview {#overview}

This guide outlines the end-to-end process, Service Level Agreements (SLAs), and requirements for moving your Payment Acceptance integration from the Sandbox environment to Production.

## Prerequisites {#prerequisites}

* Completed integration and testing in the Sandbox environment with a 100% success rate.

## Step-by-Step Workflow {#step-by-step-workflow}

### 1. Sandbox (MTF) testing {#1-sandbox-mtf-testing}

* **Entry Criteria:** You have signed up on Mastercard Developers and generated your Sandbox keys.
* **Action:** Build and test your application using our Sandbox endpoints.
* **Exit Criteria:** Your integration successfully executes calls against all required endpoints with a 100% success rate during your testing cycle.

### 2. Contract signing and agreement {#2-contract-signing-and-agreement}

* **Entry Criteria:** You have completed sandbox testing and are ready to finalize commercial terms.
* **Action:** Execute the required Mastercard Customer Agreement.
* **Provided Artifacts needed:** Signed Customer Agreement Form, Business Registration details.
* **SLA timeframe:** Contract processing takes **5-7 business days** from the time you submit all required artifacts.
* **Exit Criteria:** Contract signed and returned by Mastercard.

### 3. Technical promotion and Production enablement {#3-technical-promotion-and-production-enablement}

* **Entry Criteria:** Successful sign-off on sandbox (MTF) validation.
* **Action:** Request Production keys via the developer portal.
* **Provided Artifacts needed:** Production Key Request Form, CSR (Certificate Signing Request) for production certificates, and your application's public IP addresses for allowlisting.
* **SLA timeframe:** Technical promotion and approval of production keys takes **3 business days** upon submission of the correct artifacts.
* **Exit Criteria:** Production keys activated and you are live.

## Escalation Paths {#escalation-paths}

If these SLAs are exceeded or you encounter blockers during onboarding, utilize the following escalation path:

* **Primary Contact Channel:** Contact the [API Consultancy \& Standards Support Team](mailto:API_Consultancy_and_Standards@mastercard.com).
* **Escalation Path for Missed SLAs:** If your contract timeframe (5-7 business days) or technical promotion request (3 business days) has exceeded the SLA without resolution, escalate by forwarding your original case to **[Integration_Escalations@mastercard.com](mailto:Integration_Escalations@mastercard.com)**.
* **How to escalate:** Include "SLA EXCEEDED" and the original ticket number in the email subject. You will receive an acknowledgment response within 24 hours.