# API Request Authentication Issues
source: https://developer.mastercard.com/open-finance-us/documentation/errors/request/api-auth-issue/index.md

These errors occur when there's a problem with how the API request is being authenticated. This could be due to issues with the partnerID, secret, or appKey.

## 24302 {#24302}

|           Title           |                                                                                                      Details                                                                                                      |
|---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**            | 24302                                                                                                                                                                                                             |
| **Remediation Category**  | Re-Authenticate or Provide Additional Information                                                                                                                                                                 |
| **HTTP Status**           | 500                                                                                                                                                                                                               |
| **Error Message**         | For your security, we've locked your account. Please reset your password to continue.​ ​                                                                                                                          |
| **Common Causes**         | When you use an incorrect secret for more than 5 attempts, it can trigger security protocols that may lock your account to prevent unauthorized access.                                                           |
| **Troubleshooting Steps** | Your account (including your partnerId and secret associated with your integration) is locked due to security reasons as a result of multiple failed attempts. Contact customer support to unlock your account. ​ |
| **Retriable by End User** | No.                                                                                                                                                                                                               |
| **Access to Latest Data** | You cannot access any APIs until the issue is resolved.                                                                                                                                                           |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Request Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/request-errors/index.md)