# 981
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/981/index.md

This error occurs when the request is malformed or incorrect.

|             Title             |                                                                                                                                                                                                              Details                                                                                                                                                                                                              |
|-------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 981                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **Remediation Category**      | Verify Account or Data State                                                                                                                                                                                                                                                                                                                                                                                                      |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **Error Type**                | Request Error                                                                                                                                                                                                                                                                                                                                                                                                                     |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                                                                                                                                                                                                                              |
| **Error Message**             | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action.                                                                                                                                                                                                                                                                                                                 |
| **Common Causes**             | This error could occur when the end user has not signed up for or activated a specific service or product with their financial institution that your application is trying to access.                                                                                                                                                                                                                                             |
| **Troubleshooting Steps**     | * Inform the end user that the service or product they are trying to access requires enrollment or activation with their financial institution. Once the end user has enrolled in the necessary service, request them to link their account using Data Connect, * If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm). |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **Retriable by End User**     | Yes.                                                                                                                                                                                                                                                                                                                                                                                                                              |
| **Access to Latest Data**     | You cannot retrieve the latest data for the user's account until the issue is resolved.                                                                                                                                                                                                                                                                                                                                           |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) \| [Request Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/request-errors/index.md)