# 978
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/978/index.md

This error occurs when the request is malformed or incorrect.

|             Title             |                                                                                                                                                                       Details                                                                                                                                                                       |
|-------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 978                                                                                                                                                                                                                                                                                                                                                 |
| **Remediation Category**      | Invalid Input                                                                                                                                                                                                                                                                                                                                       |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                                                                 |
| **Error Type**                | Account Error/Request Error                                                                                                                                                                                                                                                                                                                         |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                                                                                                                                                |
| **Error Message**             | Suggested end user message - "The requested resource is not applicable/supported for this product. (partner level, support ticket)."                                                                                                                                                                                                                |
| **Common Causes**             | This error can occur when the operation you are attempting to perform or the data you are trying to access is not available within the scope of your current contract with Mastercard.                                                                                                                                                              |
| **Troubleshooting Steps**     | If the resource you're trying to access is not included in your current integration, consider reaching out to the support team to discuss modifying your plan. You can also submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) to help you resolve this issue. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                 |
| **Retriable by End User**     | No.                                                                                                                                                                                                                                                                                                                                                 |
| **Access to Latest Data**     | You cannot retrieve the latest data for the user's account until the issue is resolved.                                                                                                                                                                                                                                                             |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) \| [Request Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/request-errors/index.md)