# 976
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/976/index.md

This error occurs when the connection to a financial institution is not supported.

|             Title             |                                                                                                          Details                                                                                                           |
|-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 976                                                                                                                                                                                                                        |
| **Remediation Category**      | Verify Account or Data State                                                                                                                                                                                               |
| **HTTP Status**               | 500                                                                                                                                                                                                                        |
| **Error Type**                | Account Error/Institution Error                                                                                                                                                                                            |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                       |
| **Error Message**             | Requested resource does not exist.​                                                                                                                                                                                        |
| **Common Causes**             | This error could occur when an institution does not support aggregation or some of the Open Finance products.​​                                                                                                            |
| **Troubleshooting Steps**     | Identify unsupported products by the financial institution in question. If a user selects an institution that doesn't support a necessary product for your application, provide a clear message explaining the limitation. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                        |
| **Retriable by End User**     | Yes, the end user may add another account to continue or contact you for more support.                                                                                                                                     |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)