# 972
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/972/index.md

This error occurs when the connection to a financial institution is not supported.

|             Title             |                                                                                                                                            Details                                                                                                                                            |
|-------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 972                                                                                                                                                                                                                                                                                           |
| **Remediation Category**      | Report or Escalate for Investigation                                                                                                                                                                                                                                                          |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                           |
| **Error Type**                | Institution Error                                                                                                                                                                                                                                                                             |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                                                                                          |
| **Error Message**             | This request is not allowed for Aggregator.​                                                                                                                                                                                                                                                  |
| **Common Causes**             | There could be multiple reasons for these errors: * Institution does not support aggregation. * support some Open Finance products. ​                                                                                                                                                         |
| **Troubleshooting Steps**     | If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide the status of the institution and let you know of any possibilities for future support.​ |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                           |
| **Retriable by End User**     | Yes, the end user may add another account to continue or contact you for more support.                                                                                                                                                                                                        |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                                                                                   |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)