# 960
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/960/index.md

This error occurs when the connection to a financial institution is not supported.

|             Title             |                                                                                                                                  Details                                                                                                                                  |
|-------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 960                                                                                                                                                                                                                                                                       |
| **Remediation Category**      | Verify Account or Data State                                                                                                                                                                                                                                              |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                       |
| **Error Type**                | Institution Error                                                                                                                                                                                                                                                         |
| **Data Connect Alert**        | Your account is currently not supported. Please select another institution. (960)                                                                                                                                                                                         |
| **Error Message**             | Electronic Statement is not available for the requested account.                                                                                                                                                                                                          |
| **Common Causes**             | Error indicating that electronic statement is not available for the requested account.                                                                                                                                                                                    |
| **Troubleshooting Steps**     | Availability of electronic statements depends on the institution. Not all financial institutions may support the retrieval of electronic statements. You can contact the financial institution to understand when they might introduce support for electronic statements. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                       |
| **Retriable by End User**     | Yes, the end user may add another account to continue or contact you for more support.                                                                                                                                                                                    |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                                                               |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)