# 955
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/955/index.md

This error occurs when an end user's bank account cannot be found at the financial institution.

|             Title             |                                                                                                              Details                                                                                                              |
|-------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 955                                                                                                                                                                                                                               |
| **Remediation Category**      | Verify Account or Data State                                                                                                                                                                                                      |
| **HTTP Status**               | 500                                                                                                                                                                                                                               |
| **Error Type**                | Account Error                                                                                                                                                                                                                     |
| **Data Connect Alert**        | Your account is currently not supported. Please select another institution. (955)                                                                                                                                                 |
| **Error Message**             | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. |
| **Common Causes**             | The account may be inactive, temporarily frozen or closed status at the financial institution so we can no longer pull data.​​                                                                                                    |
| **Troubleshooting Steps**     | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue.                                                                  |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                               |
| **Retriable by End User**     | Yes, your end user may add another account to continue or contact their financial institution for support. Alternatively, they can reach out to you for help.                                                                     |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                       |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)