# 950
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/950/index.md

This error occurs when the connection to a financial institution is not supported.

|             Title             |                                                                                                                   Details                                                                                                                   |
|-------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 950                                                                                                                                                                                                                                         |
| **Remediation Category**      | Invalid Input                                                                                                                                                                                                                               |
| **HTTP Status**               | 500                                                                                                                                                                                                                                         |
| **Error Type**                | Institution Error                                                                                                                                                                                                                           |
| **Data Connect Alert**        | ​Your account is currently not supported. Please select another institution. (950)                                                                                                                                                          |
| **Error Message**             | We do not currently support the requested report type for the selected institution.                                                                                                                                                         |
| **Common Causes**             | This error is caused specifically for student loans, when the request fails to identify income-based accounts. The end user needs to provide income-based account to verify their income and employment information quickly and accurately. |
| **Troubleshooting Steps**     | To properly identify income-based accounts instead of just account summary data, the end users must be prompted to add their student loan accounts. You must delete the accounts that receive this error.                                   |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                         |
| **Retriable by End User**     | Yes, the end user may add another account to continue or contact you for more support.                                                                                                                                                      |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                                 |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)