# 946
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/946/index.md

This error occurs when an end user's bank account cannot be found at the financial institution.

|             Title             |                                                                                                                                                                                                                                                                                                                                                                   Details                                                                                                                                                                                                                                                                                                                                                                   |
|-------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 946                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| **Remediation Category**      | Data Connect Fix                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| **Error Type**                | Account Error                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| **Error Message**             | The token has been accepted but no record has been returned from the institution for the request. This may be due to account closure. You can re-authenticate by going through [Data Connect Fix](https://developer.mastercard.com/open-finance-us/documentation/connect/generate-2-connect-url-apis/index.md) and/or a [refresh](https://developer.mastercard.com/open-finance-us/documentation/products/manage/account-aggregation/data-refresh/index.md) request. If that fails, submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm).​                                                                                                               |
| **Common Causes**             | For partners integrating with the APIs, OAuth token has been revoked, mostly due to an account being closed. As a result, data request was successful but did not return any record.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| **Troubleshooting Steps**     | This is a user-action scenario, most commonly related to consent changes or updates on the account. In such cases, we recommend asking the user to reauthorize the account (see Data Connect Fix Eligible, below). If the user cannot reauthorize the account, you may consider deleting it, if you can confirm that it is permanently closed. However, deleting the account can lead to loss of historical data and unnecessary work, especially if the issue is temporary or the account becomes available again.                                                                                                                                                                                                                         |
| **Data Connect Fix Eligible** | * [Data Connect Fix](https://developer.mastercard.com/open-finance-us/documentation/connect/generate-2-connect-url-apis/index.md) can be leveraged to enable your end users to re-authenticate and add another active account. This is a separate integration. To know more about Data Connect Fix, contact your account management representative. * If Data Connect Fix is already integrated, try a [refresh](https://developer.mastercard.com/open-finance-us/documentation/products/manage/account-aggregation/data-refresh/index.md) request. If refresh request fails to address the issue, submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm). |
| **Retriable by End User**     | Yes, the end user may add another account to continue or connect with application provider offline.​                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)