# 910
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/910/index.md

This error occurs when an existing connection to a financial institution is down and the end user may experience a failed attempt to add their bank accounts.​

|             Title             |                                                                                                                                                                                                                                                Details                                                                                                                                                                                                                                                 |
|-------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 910                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Remediation Category**      | Retry Later                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Error Type**                | Account Errors/Institution Error                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| **Data Connect Alert**        | We ran into a connection issue, try again later or select another institution. (910)​                                                                                                                                                                                                                                                                                                                                                                                                                  |
| **Error Message**             | Code used to indicate an FI is broken and currently being worked on. Can place this code while working on script to avoid unneeded tickets being submitted. E.g. Login URL hit is not possible through script or any type of posting is not possible. Login URL reloading multiple times OR FI is completely broken and need valid credentials to work further.                                                                                                                                        |
| **Common Causes**             | This error usually happens when the bank updates its website or server. These changes can disrupt the connection between your app and the bank, requiring changes/updates to restore the original connection.                                                                                                                                                                                                                                                                                          |
| **Troubleshooting Steps**     | Submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. ​Simultaneously, Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​Best Practice: Developers may prompt the end users to log into their application to ensure the end users can take recommended action to resolve the issue. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Retriable by End User**     | Yes, the end user will need to make 3-5 authentication attempts which will assist in the troubleshooting process. ​                                                                                                                                                                                                                                                                                                                                                                                    |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                                                                                                                                                                                                                                                                                            |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)