# 907
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/907/index.md

This error occurs when an existing connection to a financial institution is down and the end user may experience a failed attempt to add their bank accounts.​

|             Title             |                                                                                                                                                                                                                                        Details                                                                                                                                                                                                                                         |
|-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 907                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Remediation Category**      | Retry Later                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Error Type**                | Account Error/Institution Error                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| **Data Connect Alert**        | This attempt has been logged. The connection to this financial institution is currently in the second phase of the creation process. Please attempt to log-in (up to 5 attempts in a row if possible) in order to store all the additional authentication information needed, then try again in 2-3 days. (907)​                                                                                                                                                                       |
| **Error Message**             | If user specific issue or FI partially broken or FI completely broken. Existing code with OTP logging macro to gather HTML page info.​ This message will be updated to say, "There is a break in the connection between the user and the financial institution. Mastercard has logged the issue."                                                                                                                                                                                      |
| **Common Causes**             | This error usually happens when the bank updates its website or server. These changes can disrupt the connection between your app and the bank, requiring changes/updates to restore the original connection.                                                                                                                                                                                                                                                                          |
| **Troubleshooting Steps**     | Submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. ​Simultaneously, Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​Best Practice: You may prompt end users to log into their application to ensure they can take the recommended action to resolve the issue. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Retriable by End User**     | Yes, the end user will need to make 3-5 authentication attempts which will assist in the troubleshooting process. ​                                                                                                                                                                                                                                                                                                                                                                    |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                                                                                                                                                                                                                                                                            |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)