# 579
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/579/index.md

This error occurs when an existing connection to a financial institution is down and the end user may experience a failed attempt to add their bank accounts.​

|             Title             |                                                                                                                                                                                      Details                                                                                                                                                                                       |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 579                                                                                                                                                                                                                                                                                                                                                                                |
| **Remediation Category**      | Report or Escalate for Investigation                                                                                                                                                                                                                                                                                                                                               |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                                                                                                |
| **Error Type**                | Institution Error                                                                                                                                                                                                                                                                                                                                                                  |
| **Data Connect Alert**        | We were unable to establish a connection to your financial institution. Try again later or select another institution. (579)​.                                                                                                                                                                                                                                                     |
| **Error Message**             | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action.​                                                                                                                                                                                                                                                                 |
| **Common Causes**             | Typically, transactions are available on the financial institution, but data request failed to download transactions due to a blank page or some error on the website of the specific financial institution. This can also trigger a timeout error while waiting for a response from the website. As a result, connection is interrupted temporarily due to an unexpected error. ​ |
| **Troubleshooting Steps**     | Submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm).                                                                                                                                                                                                                                           |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                                                |
| **Retriable by End User**     | No.                                                                                                                                                                                                                                                                                                                                                                                |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the issue is resolved.                                                                                                                                                                                                                                                                                  |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md)