# 500
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/500/index.md

You will encounter this error when an unexpected issue occurs and a data request fails for a specific financial institution.

|             Title             |                                                                                                                                   Details                                                                                                                                    |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 500                                                                                                                                                                                                                                                                          |
| **Remediation Category**      | Retry Later                                                                                                                                                                                                                                                                  |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                          |
| **Error Type**                | Institution Error                                                                                                                                                                                                                                                            |
| **Data Connect Alert**        | Internal Server Error (500)​                                                                                                                                                                                                                                                 |
| **Error Message**             | ​An error occurred in the financial institution connection. Submitting a support ticket is the recommended action.                                                                                                                                                           |
| **Common Causes**             | Typically, transactions are available on the financial institution, but a data request failed. This can also trigger a timeout error while waiting for a response from the institution. As a result, the connection is interrupted temporarily due to an unexpected error. ​ |
| **Troubleshooting Steps**     | Submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm).                                                                                                                                     |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                          |
| **Retriable by End User**     | No.                                                                                                                                                                                                                                                                          |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the issue is resolved.                                                                                                                                                                            |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)