# 4041
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/4041/index.md

This error occurs when the connection to a financial institution is not supported.

|             Title             |                                                                                                                                                                                                                                              Details                                                                                                                                                                                                                                               |
|-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 4041                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **Remediation Category**      | Report or Escalate for Investigation                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| **Error Type**                | Institution Error                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| **Data Connect Alert**        | We ran into a connection issue, try again later or select another institution. (4041)​                                                                                                                                                                                                                                                                                                                                                                                                             |
| **Error Message**             | No eligible account was found for the end user.                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Common Causes**             | This error occurs when we are unable to find the selected account (Checking, Savings, etc.,) at the connected financial institution that are eligible for the specific product you're trying to use.                                                                                                                                                                                                                                                                                               |
| **Troubleshooting Steps**     | * You can verify if the selected account type (Checking, Savings, Money Market etc.,) is supported. Prompt the end user to select a different institution or account that does support the product. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide the status of the institution and let you know of any possibilities for future support. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| **Retriable by End User**     | Yes, the end user may add another account to continue or contact you for more support.                                                                                                                                                                                                                                                                                                                                                                                                             |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                                                                                                                                                                                                                                                                                        |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)