# 38057
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/38057/index.md

?? This error occurs when the available balance hasn't been captured.

|             Title             |                                                                                                                                                          Details                                                                                                                                                           |
|-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 90002                                                                                                                                                                                                                                                                                                                      |
| **Remediation Category**      | ?? Invalid Input                                                                                                                                                                                                                                                                                                           |
| **HTTP Status**               | ?? 404                                                                                                                                                                                                                                                                                                                     |
| **Error Type**                | Request Error                                                                                                                                                                                                                                                                                                              |
| **Data Connect Alert**        | ?? No associated alert.                                                                                                                                                                                                                                                                                                    |
| **Error Message**             | ?? Available balance has not been captured yet.​                                                                                                                                                                                                                                                                           |
| **Common Causes**             | ?? This error can occur when you attempt to retrieve [live account balance](https://developer.mastercard.com/open-finance-us/documentation/api-reference/index.md#GetAvailableBalanceLive).                                                                                                                                |
| **Troubleshooting Steps**     | ?? Before calling the [Get Available Balance - Live](https://developer.mastercard.com/open-finance-us/documentation/api-reference/index.md#GetAvailableBalanceLive) endpoint, attempt to call the [Get Available Balance](/documentation/api-reference/##GetAvailableBalance), that retrieves cached account balance data. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                        |
| **Retriable by End User**     | ?? No.                                                                                                                                                                                                                                                                                                                     |
| **Access to Latest Data**     | ?? You will be unable to retrieve the latest data until the issue is resolved.                                                                                                                                                                                                                                             |