# 38053
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/38053/index.md

This occurs when a financial institution needs additional information from the end user during an add account event.​

|             Title             |                                                                                        Details                                                                                        |
|-------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 38053                                                                                                                                                                                 |
| **Remediation Category**      | Verify Account or Data State                                                                                                                                                          |
| **HTTP Status**               | 500                                                                                                                                                                                   |
| **Error Type**                | Account Error                                                                                                                                                                         |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                  |
| **Error Message**             | Error while adding OAuth account​                                                                                                                                                     |
| **Common Causes**             | This error could occur due to multiple reasons such as invalid credentials entered by the end user or when the end user is required to reauthenticate with the financial institution. |
| **Troubleshooting Steps**     | Restart a Data Connect session to allow the end user to reauthenticate and provide their consent.                                                                                     |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                   |
| **Retriable by End User**     | Yes, the end user can reauthenticate and provide their consent. ​                                                                                                                     |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                           |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)