# 38008
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/38008/index.md

This error occurs when the specific account information you're trying to access is unavailable.

|             Title             |                                                                                                                                                             Details                                                                                                                                                             |
|-------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 38008                                                                                                                                                                                                                                                                                                                           |
| **Remediation Category**      | Invalid Input                                                                                                                                                                                                                                                                                                                   |
| **HTTP Status**               | 404                                                                                                                                                                                                                                                                                                                             |
| **Error Type**                | Request Error                                                                                                                                                                                                                                                                                                                   |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                                                                                                                            |
| **Error Message**             | Account details not found.                                                                                                                                                                                                                                                                                                      |
| **Common Causes**             | This could be due to various reasons such as the account not being linked correctly, the account not existing within the scope of the permissions granted, or an issue with the API call such as incorrect accountId.                                                                                                           |
| **Troubleshooting Steps**     | Verify if the accounts are linked correctly and confirm that the permissions required to access the account details are granted. Review your request and retry. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm). |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                             |
| **Retriable by End User**     | No.                                                                                                                                                                                                                                                                                                                             |
| **Access to Latest Data**     | You will be unable to retrieve the latest data until the issue is resolved.                                                                                                                                                                                                                                                     |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Request Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/request-errors/index.md)