# 38003
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/38003/index.md

This error occurs when an end user's bank account cannot be found at the financial institution.

|             Title             |                                                                             Details                                                                              |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 38003                                                                                                                                                            |
| **Remediation Category**      | Verify Account or Data State                                                                                                                                     |
| **HTTP Status**               | 404 or 500                                                                                                                                                       |
| **Error Type**                | Account Error                                                                                                                                                    |
| **Data Connect Alert**        | No associated alert.                                                                                                                                             |
| **Error Message**             | Customer doesn't have given account.​                                                                                                                            |
| **Common Causes**             | This error occurs when there are attempts to retrieve information from a non-existent accountID or there is no account number associated with the customer.      |
| **Troubleshooting Steps**     | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                              |
| **Retriable by End User**     | No.                                                                                                                                                              |
| **Access to Latest Data**     |                                                                                                                                                                  |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)