# 3004
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/3004/index.md

This error occurs when the end user provides inadequate response to security questions while connecting to a financial institution.

|             Title             |                                Details                                |
|-------------------------------|-----------------------------------------------------------------------|
| **Aggregation Status Code**   | 3004                                                                  |
| **Remediation Category**      | Verify Account or Data State                                          |
| **HTTP Status**               | 404                                                                   |
| **Error Type**                | Account Error                                                         |
| **Data Connect Alert**        | No associate alert.                                                   |
| **Error Message**             | Institution Login Id details are not found.                           |
| **Common Causes**             | User authenticated before authorization details began being captured. |
| **Troubleshooting Steps**     | Ask the user to re-authenticate.                                      |
| **Data Connect Fix Eligible** | No                                                                    |
| **Retriable by End User**     |                                                                       |
| **Access to Latest Data**     |                                                                       |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)