# 3003
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/3003/index.md

This error occurs when the end user provides inadequate response to security questions while connecting to a financial institution.

|             Title             |                                                         Details                                                          |
|-------------------------------|--------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 3003                                                                                                                     |
| **Remediation Category**      | Verify Account or Data State                                                                                             |
| **HTTP Status**               | 404                                                                                                                      |
| **Error Type**                | Account Error                                                                                                            |
| **Data Connect Alert**        | No associate alert.                                                                                                      |
| **Error Message**             | Institution Login Id is not found                                                                                        |
| **Common Causes**             | The requested Institution Login Id does not exist in the system.                                                         |
| **Troubleshooting Steps**     | Ensure a valid and active Institution Login Id is passed, and confirm the customer still has an active OAuth connection. |
| **Data Connect Fix Eligible** | No                                                                                                                       |
| **Retriable by End User**     | No                                                                                                                       |
| **Access to Latest Data**     |                                                                                                                          |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)