# 265
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/265/index.md

This error occurs when the account owner information cannot be extracted from an account statement.

|             Title             |                                                                            Details                                                                            |
|-------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 265                                                                                                                                                           |
| **Remediation Category**      | Report or Escalate for Investigation                                                                                                                          |
| **HTTP Status**               | 500                                                                                                                                                           |
| **Error Type**                | Request Error                                                                                                                                                 |
| **Data Connect Alert**        | No associated alert.                                                                                                                                          |
| **Error Message**             | Owner information not available.​                                                                                                                             |
| **Common Causes**             | This error can occur when either the account owner information or any item in an account statement could not be found.                                        |
| **Troubleshooting Steps**     | Submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) to resolve the issue. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                           |
| **Retriable by End User**     | No.                                                                                                                                                           |
| **Access to Latest Data**     | You can continue to retrieve the latest data for the user's account.                                                                                          |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Request Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/request-errors/index.md)