# 2028
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/2028/index.md

This error occurs when the end user's consent authorization is not available.

|             Title             |                                                                                                                                                                                                               Details                                                                                                                                                                                                               |
|-------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 2028                                                                                                                                                                                                                                                                                                                                                                                                                                |
| **Remediation Category**      | Re-Authenticate or Provide Additional Information                                                                                                                                                                                                                                                                                                                                                                                   |
| **HTTP Status**               | 400                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| **Error Type**                | Account Error                                                                                                                                                                                                                                                                                                                                                                                                                       |
| **Data Connect Alert**        | We ran into a connection error, try again later or select another institution. (2028)                                                                                                                                                                                                                                                                                                                                               |
| **Error Message**             | The end user cancelled the consent request. ​                                                                                                                                                                                                                                                                                                                                                                                       |
| **Common Causes**             | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data |
| **Troubleshooting Steps**     | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​                                                                                                                                                                                                                                                                                                        |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| **Retriable by End User**     | No. ​                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **Access to Latest Data**     | You will not be able to retrieve the latest data for this account until the issue is resolved.                                                                                                                                                                                                                                                                                                                                      |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)