# 20025
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/20025/index.md

This error indicates that there's an issue with the way your request was formatted or the data you included in it.

|             Title             |                                                                                                                                                                  Details                                                                                                                                                                  |
|-------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 20025                                                                                                                                                                                                                                                                                                                                     |
| **Remediation Category**      | Report or Escalate for Investigation                                                                                                                                                                                                                                                                                                      |
| **HTTP Status**               | 404                                                                                                                                                                                                                                                                                                                                       |
| **Error Type**                | Request Error                                                                                                                                                                                                                                                                                                                             |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                                                                                                                                      |
| **Error Message**             | Operation is not supported by financial institution. ​                                                                                                                                                                                                                                                                                    |
| **Common Causes**             | This error indicates that the request you've made includes data fields or types that the financial institution cannot provide or does not recognize. This situation can arise for various reasons such as changes in the data available from the institution, or a mismatch between the requested data and what the institution supports. |
| **Troubleshooting Steps**     | No further action needed as the service you are requesting is not supported by the financial institution. ​                                                                                                                                                                                                                               |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                       |
| **Retriable by End User**     | No.                                                                                                                                                                                                                                                                                                                                       |
| **Access to Latest Data**     | You cannot access the latest data for this account until the issue is resolved.                                                                                                                                                                                                                                                           |

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