# 20017
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/20017/index.md

This error occurs when the requested entity doesn't exist or cannot be found.

|             Title             |                                                                                             Details                                                                                              |
|-------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 20017                                                                                                                                                                                            |
| **Remediation Category**      | Invalid Input                                                                                                                                                                                    |
| **HTTP Status**               | 500                                                                                                                                                                                              |
| **Error Type**                | Request Error                                                                                                                                                                                    |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                             |
| **Error Message**             | Customer search failed. ​                                                                                                                                                                        |
| **Common Causes**             | This error could be due to various reasons such as incorrect customerId, or issues with your request.                                                                                            |
| **Troubleshooting Steps**     | Retry with a valid customerId. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm). ​ |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                              |
| **Retriable by End User**     | No.                                                                                                                                                                                              |
| **Access to Latest Data**     | You cannot access the latest data for this account until the issue is resolved.                                                                                                                  |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Request Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/request-errors/index.md)