# 2001
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/2001/index.md

This error occurs when the end user's consent authorization is not available.

|             Title             |                                                                       Details                                                                        |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 2001                                                                                                                                                 |
| **Remediation Category**      | Invalid Input                                                                                                                                        |
| **HTTP Status**               | 400                                                                                                                                                  |
| **Error Type**                | Account Error                                                                                                                                        |
| **Data Connect Alert**        | Please upload an unlocked PDF. (2001) ​                                                                                                              |
| **Error Message**             | Looks like your PDF is password protected. Unlock and upload the file again. ​                                                                       |
| **Common Causes**             | The request is missing a required parameter, includes an invalid parameter value, includes a parameter more than once, or is otherwise malformed.​​​ |
| **Troubleshooting Steps**     | Have the user upload a PDF that is not password protected. ​                                                                                         |
| **Data Connect Fix Eligible** | No.                                                                                                                                                  |
| **Retriable by End User**     | Yes, the end user needs to take specific action as prompted by the financial institution​. ​                                                         |
| **Access to Latest Data**     | You will not be able to retrieve the latest data for this account until the end user resolves the issue.                                             |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)