# 197
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/197/index.md

|             Title             |                                                                 Details                                                                  |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 197                                                                                                                                      |
| **Remediation Category**      | Retry Later                                                                                                                              |
| **HTTP Status**               | 500                                                                                                                                      |
| **Error Type**                | Institution Error                                                                                                                        |
| **Data Connect Alert**        | Statement not found for requested account. Please contact financial institution directly and verify. (197)                               |
| **Error Message**             | Statement not found for requested account.                                                                                               |
| **Common Causes**             | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action.                        |
| **Troubleshooting Steps**     | Submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm). |
| **Data Connect Fix Eligible** | No.                                                                                                                                      |
| **Retriable by End User**     | No.                                                                                                                                      |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the issue is resolved.                                        |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)