# 1415
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/1415/index.md

This error is associated when a connection to the selected financial institution has encountered an unknown error.

|             Title             |                                                                                                                                                Details                                                                                                                                                 |
|-------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 1415                                                                                                                                                                                                                                                                                                   |
| **Remediation Category**      | Invalid Input                                                                                                                                                                                                                                                                                          |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                    |
| **Error Type**                | Institution Error                                                                                                                                                                                                                                                                                      |
| **Data Connect Alert**        | Your financial institution isn't currently supported to establish a connection to your accounts. (1415)                                                                                                                                                                                                |
| **Error Message**             | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action.​                                                                     |
| **Common Causes**             | Connection is interrupted temporarily due to an unexpected error. Its possible that during the add account process an error occurred in the financial institution connection. For already added accounts this means that the customers account information has changed at the financial institution. ​ |
| **Troubleshooting Steps**     | Submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. ​                                                                                                                                         |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                    |
| **Retriable by End User**     | No.                                                                                                                                                                                                                                                                                                    |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the issue is resolved.                                                                                                                                                                                                      |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)