# 1408
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/1408-institutionerrors/index.md

This error occurs when connection to a specific financial institution is interrupted temporarily.

|             Title             |                                                                                                                                   Details                                                                                                                                   |
|-------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 1408                                                                                                                                                                                                                                                                        |
| **Remediation Category**      | Retry Later                                                                                                                                                                                                                                                                 |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                         |
| **Error Type**                | Institution Error                                                                                                                                                                                                                                                           |
| **Data Connect Alert**        | This error occurs due to a temporary server issue with the financial institution during a planned server/website maintenance. With scheduled maintenance, specific financial institution connection is not available in Data Connect session or for a data refresh request. |
| **Error Message**             | Connect timeout error.                                                                                                                                                                                                                                                      |
| **Common Causes**             | This error occurs due to a temporary server issue on the financial institution during a planned server/website maintenance. With scheduled maintenance, specific financial institution connection is not available in connect session or for a data refresh request.        |
| **Troubleshooting Steps**     | Prompt the end user to retry in a few hours, or the following day.                                                                                                                                                                                                          |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                         |
| **Retriable by End User**     | Yes, the end user can retry once connection is restored.                                                                                                                                                                                                                    |
| **Access to Latest Data**     | Not applicable.                                                                                                                                                                                                                                                             |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)