# 14002
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/14002/index.md

This error occurs when the requested entity doesn't exist or cannot be found.

|             Title             |                                                                                                       Details                                                                                                        |
|-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 14002                                                                                                                                                                                                                |
| **Remediation Category**      | Verify Account or Data State                                                                                                                                                                                         |
| **HTTP Status**               | 404                                                                                                                                                                                                                  |
| **Error Type**                | Account Error                                                                                                                                                                                                        |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                 |
| **Error Message**             | Institution key not found.                                                                                                                                                                                           |
| **Common Causes**             | The error occurs when an end user is no longer active or cannot be found. Either the account went into inactive state or the account has had no financial activity for a long period leading to an inactive status.​ |
| **Troubleshooting Steps**     | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue.                                                     |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                  |
| **Retriable by End User**     | Yes, you can prompt the end user to add another active bank account.                                                                                                                                                 |
| **Access to Latest Data**     | You cannot retrieve the latest data for the user's account until the issue is resolved.                                                                                                                              |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)