# 12003
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/12003/index.md

This error occurs when the end user provides inadequate response to security questions while connecting to a financial institution.

|             Title             |                                                                                                      Details                                                                                                      |
|-------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 12003                                                                                                                                                                                                             |
| **Remediation Category**      | Re-Authenticate or Provide Additional Information                                                                                                                                                                 |
| **HTTP Status**               | 500                                                                                                                                                                                                               |
| **Error Type**                | Account Error                                                                                                                                                                                                     |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                              |
| **Error Message**             | For your security, we've locked your account. Please reset your password to continue.​ ​                                                                                                                          |
| **Common Causes**             | When you use an incorrect secret for more than 5 attempts, it can trigger security protocols that may lock your account to prevent unauthorized access.                                                           |
| **Troubleshooting Steps**     | Your account (including your partnerId and secret associated with your integration) is locked due to security reasons as a result of multiple failed attempts. Contact customer support to unlock your account. ​ |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                               |
| **Retriable by End User**     | No.                                                                                                                                                                                                               |
| **Access to Latest Data**     | You cannot access any APIs until the issue is resolved.                                                                                                                                                           |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Request Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/request-errors/index.md)