# 10106
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/10106/index.md

This error occurs when the connection to a financial institution is not supported.

|             Title             |                                                                                                                                                                                                                                                  Details                                                                                                                                                                                                                                                   |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 10106                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| **Remediation Category**      | Invalid Input                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| **HTTP Status**               | 400                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| **Error Type**                | Institution Error                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| **Data Connect Alert**        | We ran into a connection issue, try again later or select another institution. (10106)​                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Error Message**             | You tried to access an invalid account type. Please see <https://support.finicity.com/hc/en-us/articles/201750779-Account-Types>                                                                                                                                                                                                                                                                                                                                                                           |
| **Common Causes**             | This error occurs when we are unable to support the selected account (Checking, Savings, etc.,) at the connected financial institution.                                                                                                                                                                                                                                                                                                                                                                    |
| **Troubleshooting Steps**     | * You can verify if the selected account type (Checking, Savings, Money Market, and so forth) is supported. Prompt the end user to select a different institution or account that does support the product. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide the status of the institution and let you know of any possibilities for future support. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| **Retriable by End User**     | Yes, the end user may add another account to continue or contact you for more support.                                                                                                                                                                                                                                                                                                                                                                                                                     |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the end user resolves the issue.                                                                                                                                                                                                                                                                                                                                                                                                |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Institution Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/institution-errors/index.md)