# 10046
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/10046/index.md

This error occurs when the statement (PDF) could not be retrieved.

|             Title             |                                                                                                                                            Details                                                                                                                                             |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 10046                                                                                                                                                                                                                                                                                          |
| **Remediation Category**      | Retry Later                                                                                                                                                                                                                                                                                    |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                            |
| **Error Type**                | Request Error                                                                                                                                                                                                                                                                                  |
| **Data Connect Alert**        | No associated alert.                                                                                                                                                                                                                                                                           |
| **Error Message**             | The PDF statement could not be retrieved.​​                                                                                                                                                                                                                                                    |
| **Common Causes**             | This error could indicate that the statement you are trying to retrieve doesn't exist or you could be using an incorrect assetId to retrieve it.                                                                                                                                               |
| **Troubleshooting Steps**     | Double-check the `assetId` you are using in your request and ensure that it matches the `assetId` associated to the statement. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm). |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                            |
| **Retriable by End User**     | No.                                                                                                                                                                                                                                                                                            |
| **Access to Latest Data**     | You can continue to retrieve the latest data for the user's account.                                                                                                                                                                                                                           |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Request Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/request-errors/index.md)