# 10025
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/10025/index.md

This error occurs when the end user session has either expired or timed out.

|             Title             |                                                                                                    Details                                                                                                     |
|-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code**   | 10025                                                                                                                                                                                                          |
| **Remediation Category**      | Retry Later                                                                                                                                                                                                    |
| **HTTP Status**               | 400                                                                                                                                                                                                            |
| **Error Type**                | Account Error                                                                                                                                                                                                  |
| **Data Connect Alert**        | No associated alert.​                                                                                                                                                                                          |
| **Error Message**             | We were unable to verify your identity. To get started another way, please reach out to {Partner} for support.                                                                                                 |
| **Common Causes**             | Additional review is required before onboarding can continue. If you wish to proceed with this applicant, please continue through your standard application process after receiving the following error codes. |
| **Troubleshooting Steps**     | This user has gone through the flow and edited their prefill data significantly in a way that has triggered elevated risk. ​                                                                                   |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                            |
| **Retriable by End User**     | No.                                                                                                                                                                                                            |
| **Access to Latest Data**     | You will be unable to access the latest data for this user's account until the issue is resolved.                                                                                                              |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)