# 10000
source: https://developer.mastercard.com/open-finance-us/documentation/errors/error-codes/10000/index.md

This error occurs when the request is malformed or incorrect.

|             Title             |                                                                                                                                                                      Details                                                                                                                                                                       |
|-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**                | 10000                                                                                                                                                                                                                                                                                                                                              |
| **Remediation Category**      | Report or Escalate for Investigation                                                                                                                                                                                                                                                                                                               |
| **HTTP Status**               | 500                                                                                                                                                                                                                                                                                                                                                |
| **Error Type**                | Request Error                                                                                                                                                                                                                                                                                                                                      |
| **Data Connect Alert**        | We ran into a technical issue, try again later or select another institution. (10000)                                                                                                                                                                                                                                                              |
| **Error Message**             | Suggested end user message - "We ran into a technical issue. Try again later or select another institution."                                                                                                                                                                                                                                       |
| **Common Causes**             | Any unhandled exception/failures                                                                                                                                                                                                                                                                                                                   |
| **Troubleshooting Steps**     | Submit a support ticket for troubleshooting. The Data Connect display alert automatically prompts the end user, when they are in session, to take suggested remediation action associated with this error. Best practice: prompt the end user to log in to their FI's application to ensure they can take recommended action to resolve the issue. |
| **Data Connect Fix Eligible** | No.                                                                                                                                                                                                                                                                                                                                                |
| **Retriable by End User**     | No.                                                                                                                                                                                                                                                                                                                                                |
| **Access to Latest Data**     | You will not be able to retrieve the latest data for the accounts encountering this error.                                                                                                                                                                                                                                                         |

[Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md)