# Account Not Found Errors source: https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md These errors occur when an end user's bank account cannot be found at the financial institution. Click individual errors to learn more. * [909](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#909) * [913](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#913) * [914](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#914) * [946](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#946) * [952](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#952) * [955](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#955) * [38006](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#38006) * [38003](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#38003) ## 909 {#909} | Title | Details | |-----------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 909 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a connection issue, try again later or select another institution. (909) ![909](https://static.developer.mastercard.com/content/open-finance-us/uploads/909.png) | | **Error Message** | An error occurred with the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | **Common Causes** | This error may occur when trying to retrieve the latest account information but the account added in your application does not match the accounts available at the Financial Institution (FI). Other reasons can be, the account can be inactive, temporarily frozen or closed at the financial institution so we can no longer pull data. | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | Yes, your end user may add another account to continue or contact their financial institution for support. Alternatively, they can reach out to you for help. | | **Access to Latest Data** | You will not be able to retrieve the latest data for the accounts encountering this error. | [Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) ## 913 {#913} | Title | Details | |-----------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 913 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a connection issue, try again later or select another institution. (913) ![913](https://static.developer.mastercard.com/content/open-finance-us/uploads/913.png) | | **Error Message** | Account closed at the financial institution.​ | | **Common Causes** | This error may occur when trying to retrieve the latest account information but the account added in your application does not match the accounts available at the Financial Institution (FI). Other reasons can be, the account can be inactive, temporarily frozen or closed at the financial institution so we can no longer pull data.​​ | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | Yes, your end user may add another account to continue or contact their financial institution for support. Alternatively, they can reach out to you for help. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) ## 914 {#914} | Title | Details | |-----------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 914 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | Your account is currently not supported. Please select another institution. (914)​ ![914](https://static.developer.mastercard.com/content/open-finance-us/uploads/914.png) | | **Error Message** | We don't see the account.​ | | **Common Causes** | This error may occur when trying to retrieve the latest account information but the account added in your application does not match the accounts available at the Financial Institution (FI). Other reasons can be, the account can be inactive, temporarily frozen or closed at the financial institution so we can no longer pull data.​​ | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | Yes, your end user may add another account to continue or contact their financial institution for support. Alternatively, they can reach out to you for help. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) ## 946 {#946} | Title | Details | |-------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 946 | | **Remediation Category** | Data Connect Fix | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | The token has been accepted but no record has been returned from the institution for the request. This may be due to account closure. You can re-authenticate by going through [Data Connect Fix](https://developer.mastercard.com/open-finance-us/documentation/connect/generate-2-connect-url-apis/index.md) and/or a [refresh](https://developer.mastercard.com/open-finance-us/documentation/products/manage/account-aggregation/data-refresh/index.md) request. If that fails, submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm).​ | | **Common Causes** | For partners integrating with the APIs, OAuth token has been revoked, mostly due to an account being closed. As a result, data request was successful but did not return any record. | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. ​ | | **Data Connect Fix Eligible** | * [Data Connect Fix](https://developer.mastercard.com/open-finance-us/documentation/connect/generate-2-connect-url-apis/index.md) can be leveraged to enable your end users to re-authenticate and add another active account. This is a separate integration. To know more about Data Connect Fix, contact your account management representative. * If Data Connect Fix is already integrated, try a [refresh](https://developer.mastercard.com/open-finance-us/documentation/products/manage/account-aggregation/data-refresh/index.md) request. If refresh request fails to address the issue, submit a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | Yes, the end user may add another account to continue or connect with application provider offline.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | ​ [Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) ## 952 {#952} | Title | Details | |-----------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 952 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | Your account is currently not supported. Please select another institution. (952) ![952](https://static.developer.mastercard.com/content/open-finance-us/uploads/952.png) | | **Error Message** | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | **Common Causes** | The account may be inactive, temporarily frozen or closed status at the financial institution so we can no longer pull data.​​ | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | Yes, your end user may add another account to continue or contact their financial institution for support. Alternatively, they can reach out to you for help. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) ## 955 {#955} | Title | Details | |-----------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 955 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | Your account is currently not supported. Please select another institution. (955) ![955](https://static.developer.mastercard.com/content/open-finance-us/uploads/955.png) | | **Error Message** | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-us/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | **Common Causes** | The account may be inactive, temporarily frozen or closed status at the financial institution so we can no longer pull data.​​ | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | Yes, your end user may add another account to continue or contact their financial institution for support. Alternatively, they can reach out to you for help. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) ## 38003 {#38003} | Title | Details | |-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 38003 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 404 or 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Customer doesn't have given account.​ | | **Common Causes** | This error occurs when there are attempts to retrieve information from a non-existent accountID or there is no account number associated with the customer. | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | No. | [Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md) ## 38006 {#38006} | Title | Details | |-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 38006 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 404 or 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Customer does not have any accounts associated with `institutionId`.​ | | **Common Causes** | This error occurs when there are attempts to retrieve information from a non-existent `institutionId` or there is no institution associated with the customer. | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | No. | [Back to top](https://developer.mastercard.com/open-finance-us/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#909) [Full Error List](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md) \| [Account Errors](https://developer.mastercard.com/open-finance-us/documentation/errors/account-errors/index.md)