# Institution Status
source: https://developer.mastercard.com/open-finance-us/documentation/client-hub-guide/institution-status/index.md

## Institution Status {#institution-status}

The Mastercard Open Finance platform supports connections to thousands of financial institutions. This tool allows you to monitor the current health status of each institution available. You can view all the institutions page by page or you can search for a specific institution using the search.

![](https://static.developer.mastercard.com/content/open-finance-us/uploads/activityCardSeeMore.png)

By default, there are 25 institutions listed per page. You can select to view 5, 10, or 50 institutions per page to help you locate institutions more quickly. To narrow your search down even more, select a specific timeframe. By default, the list displays the institution status for the last 24 hours. Other options include viewing the last 7 or last 30 days.

### Health Statuses {#health-statuses}

There are many different reasons why a connection to a financial institution fails. The following are a few examples of different connection statuses. To help you learn more about the reason for connection failures, the investigating and offline status details display error codes for you to reference. See [Error Codes](https://developer.mastercard.com/open-finance-us/documentation/errors/error-list/index.md).

The institutions can have the following statuses:

* Green - Online
* Yellow - Investigating
* Red - Offline

#### Online {#online}

City National Bank's status is online and working as expected. All customers can connect to this institution.

![](https://static.developer.mastercard.com/content/open-finance-us/uploads/onlineStatusWorkingOk.png)

#### Investigating {#investigating}

##### Investigating Unspecified Error {#investigating-unspecified-error}

Citibank's status is investigating an unspecified error code. The engineers are looking into the matter. Customers can try to connect to the institution in 2-3 days.

![](https://static.developer.mastercard.com/content/open-finance-us/uploads/investigatingStatus.png)

##### Investigating Specific Error {#investigating-specific-error}

Mountain Valley Bank's status changed from online to investigating at 01/23/24 8:00 PM. The details show that the reason the connection failed is due to Error Code 998. The financial institution engineers are looking into the problem. Customers can try to reconnect in 2-3 business days.

![](https://static.developer.mastercard.com/content/open-finance-us/uploads/investigatingError998.png)

#### Offline {#offline}

Mountain Valley Bank's status is offline. However, the details show the reason is due to a different error code condition. The financial institution engineers are looking into the problem. You can continue to monitor this institution and when it comes back online, you can then notify your customers that the connection service has been restored.

![](https://static.developer.mastercard.com/content/open-finance-us/uploads/offlineError995.png)

##### Interruptions {#interruptions}

Anyone monitoring the institution statuses can see that there has been a lot of connectivity interruptions at the Mountain Valley Bank(CO). To view each of the different statuses by hour throughout the day, click one of the lines. Each status provides the details of the status and what error code if any is the cause of the problem.

![](https://static.developer.mastercard.com/content/open-finance-us/uploads/lotsofInterruptionsService.png)

**See also**:

* [Invoice History](https://developer.mastercard.com/open-finance-us/documentation/client-hub-guide/invoice-history/index.md)