# Unexpected System Error source: https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md These errors occur when there's an unexpected server error while processing the request​. * [990, 991, 992, 993, 994, and 995](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#990-991-992-993-994-and-995) * [996, 997 and 998](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#996-997-and-998) * [1000, 1001, 1002, 1004, 1005, 1009, 1010, 1011, 1012, and 14030](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) * [10030](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#10030) * [12001](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#12001) * [12008](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#12008) * [12009](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#12009) * [19000](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#19000) * [20014](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#20014) * [50050](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#50050) * [110015](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#110015) ## 990, 991, 992, 993, 994, and 995 {#990-991-992-993-994-and-995} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 990, 991, 992, 993, 994, and 995 | | **Remediation Category** | Report or Escalate for Investigation. | | **HTTP Status** | 500 | | **Data Connect Alert** | Not applicable. | | **End User Message** | Suggested end user message - "We have encountered an error in our internal system." | | **Error Message** | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Common Causes** | Due to an unexpected system issue, data request cannot be completed.​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 996, 997 and 998 {#996-997-and-998} | Title | Details | |---------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 996, 997 and 998 | | **Remediation Category** | Report or Escalate for Investigation. | | **HTTP Status** | 500 | | **Data Connect Alert** | Not applicable. | | **End User Message** | Suggest displaying the following error messages to your end users: * 996 - Implementation for this request is not available as of now. * 997 - We have encountered an error in our internal system. * 998 - Invalid Request | | **Error Message** | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Common Causes** | Due to an unexpected system issue, data request cannot be completed.​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 1000, 1001, 1002, 1004, 1005, 1009, 1010, 1011, 1012, and 14030 {#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 1000, 1001, 1002, 1004, 1005, 1009, 1010, 1011, 1012, and 14030 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 400 or 500 | | **Data Connect Alert** | Not applicable. | | **End User Message** | Suggested end user message - "We have encountered an error in our internal system." | | **Error Message** | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Common Causes** | Due to an unexpected system issue, data request cannot be completed.​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 10030 {#10030} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 10030 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Data Connect Alert** | Not applicable. | | **Error Message** | Unexpected system error​. | | **Common Causes** | An unexpected error has occurred and the required data was not received during the [Modify Customer by ID](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#ModifyCustomer) call.​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 12001 {#12001} | Title | Details | |---------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 12001 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 or 503 | | **Data Connect Alert** | Not applicable. | | **Error Message** | An unexpected error has occurred​. | | **Common Causes** | Due to an unexpected system issue, data request cannot be completed.​​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 12008 {#12008} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 12008 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | Not applicable. | | **Error Message** | Error while parsing payment routing response​. | | **Common Causes** | If you're encountering an error while parsing the payment routing response, it typically indicates an issue with how the response data is being handled in your application.​​ | | **Troubleshooting Steps** | * Inspect the JSON response for any syntax errors that could be causing a parsing error. * Review and resend the request. * If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 12009 {#12009} | Title | Details | |---------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 12009 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | Not applicable. | | **Error Message** | Error while processing payment routing. | | **Common Causes** | This can occur if there are errors or invalid information in the payment information you include in your request. | | **Troubleshooting Steps** | * Double-check the information included in your request, such as `customerId`, `accountId`, and `settlementAmount` or `settleByDate`. Any errors in this information can cause this issue. * Review and resend the request. * If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 19000 {#19000} | Title | Details | |---------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 19000 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | Not applicable. | | **Error Message** | Account Owner Extraction service internal error. | | **Common Causes** | This is caused due to an internal error. ​ | | **Troubleshooting Steps** | Review and resend the request. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 20014 {#20014} | Title | Details | |---------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 20014 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Data Connect Alert** | Not applicable. | | **Error Message** | Unable to refresh. | | **Common Causes** | This is caused due to an internal error. ​ | | **Troubleshooting Steps** | Review and resend the request. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 50050 {#50050} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 50050 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 400, 404, or 500 | | **Data Connect Alert** | Not applicable. | | **Error Message** | Oops, something went wrong. Try again in a few minutes. | | **Common Causes** | Due to an unexpected system issue, data request cannot be completed.​​ | | **Troubleshooting Steps** | You can retry in a few minutes.​ If issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. | | **Retriable by End User** | No.​ | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 110015 {#110015} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Codes** | 110015 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Data Connect Alert** | Not applicable. | | **Error Message** | Unexpected system error​. | | **Common Causes** | Due to an unexpected system issue, data request cannot be completed.​​ | | **Troubleshooting Steps** | Review and resend the request. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No.​ | [Back to top](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#990-991-992-993-994-and-995) [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)