# Item Not Found source: https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md These errors occur when the requested entity doesn't exist or cannot be found. * [265](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#265) * [1007](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#1007) * [12015](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#12015) * [13002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#13002) * [13004](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#13004) * [14001](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14001) * [14002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14002) * [14003](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14003) * [14006](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14006) * [14008](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14008) * [20000](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20000) * [20001](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20001) * [20003](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20003) * [20017](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20017) * [20027](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20027) * [24553](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#24553) * [38008](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#38008) * [38057](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#38057) * [90004](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#90004) * [10046](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#10046) * [10047](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#10047) * [110002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#110002) ## 265 {#265} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the account owner information cannot be extracted from an account statement. | | **Error Code** | 265 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Owner information not available.​ | | **Common Causes** | This error can occur when either the account owner information or any item in an account statement could not be found. | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) to resolve the issue. | | **Retriable by End User** | No. | | **Access to Latest Data** | You can continue to retrieve the latest data for the user's account. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 1007 {#1007} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when transactions are not found within the specified date range during transaction aggregation. | | **Error Code** | 1007 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | No transaction records found with specified date range while Aggregation.​ | | **Common Causes** | This error occurs when transactions are not found within the specified date range during transaction aggregation. | | **Troubleshooting Steps** | * Change the date range and retry. * If the issue persists, it could be possible that the transactions are pending. | | **Retriable by End User** | No. | | **Access to Latest Data** | You can continue to retrieve the latest data for the user's account. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) Invalid Input \| \|**HTTP Status** \| 500 \| \| **Data Connect Alert** \| No associated alert. \| **Error Message** \| Not found. \| **Common Causes** \| This error occurs when an invalid `assetId` is used to retrieve a statement.\| \| **Troubleshooting Steps** \| Double-check the `assetId` you are using in your request and ensure that it matches the `assetId` associated to the statement. \|**Retriable by End User** \| No. \|**Access to Latest Data**\| You can continue to retrieve the latest data for the user's account. [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#request-errors) --\> ## 12015 {#12015} | Title | Details | |---------------------------|--------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when an invalid `assetId` is used to retrieve a statement. | | **Error Code** | 12015 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Not found. | | **Common Causes** | This error occurs when an invalid `assetId` is used to retrieve a statement. | | **Troubleshooting Steps** | Double-check the `assetId` you are using in your request and ensure that it matches the `assetId` associated to the statement. | | **Retriable by End User** | No. | | **Access to Latest Data** | You can continue to retrieve the latest data for the user's account. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 13002 {#13002} | Title | Details | |---------------------------|--------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when an invalid `assetId` is used to retrieve a statement. | | **Error Code** | 13002 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Asset not found. | | **Common Causes** | This error occurs when an invalid `assetId` is used to retrieve a statement. | | **Troubleshooting Steps** | Double-check the `assetId` you are using in your request and ensure that it matches the `assetId` associated to the statement. | | **Retriable by End User** | No. | | **Access to Latest Data** | You can continue to retrieve the latest data for the user's account. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 13004 {#13004} | Title | Details | |---------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error indicates there was a problem uploading a pay statement/paystub. | | **Error Code** | 13004 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | File upload error​.​ | | **Common Causes** | This error can occur if the file you are trying to upload doesn't meet the requirements. | | **Troubleshooting Steps** | Ensure the file you are uploading matches the following requirements: * Upload the most recent paystub for each employer (limit is 3 files) * One paystub file can only contain the details for one paystub * Acceptable file types; .pdf, .png. and jpeg * The file size limit is 25 MB * No bank statements or non-paystub images * No password-protected PDF files | | **Retriable by End User** | No. | | **Access to Latest Data** | You can continue to retrieve the latest data for the user's account. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 14001 {#14001} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 14001 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Customer not found. | | **Common Causes** | The error occurs when an end user is no longer active or cannot be found. Either the account went into inactive state or the account has had no financial activity for a long period leading to an inactive status.​ | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | Yes, you can prompt the end user to add another active bank account. | | **Access to Latest Data** | You cannot retrieve the latest data for the user's account until the issue is resolved. | ## 14002 {#14002} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 14002 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Institution key not found. | | **Common Causes** | The error occurs when an end user is no longer active or cannot be found. Either the account went into inactive state or the account has had no financial activity for a long period leading to an inactive status.​ | | **Troubleshooting Steps** | Your application should have a mechanism to handle this by deleting the closed account or prompting the end user to add another active bank account to continue. | | **Retriable by End User** | Yes, you can prompt the end user to add another active bank account. | | **Access to Latest Data** | You cannot retrieve the latest data for the user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 14003 {#14003} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when a partner is disabled or their contract is terminated. | | **Error Code** | 14003 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Aggregation connect partner not found​. | | **Common Causes** | This error usually indicates that the access or permissions previously granted to a partner have been revoked due to the partner being disabled or the termination of a partner's contract. | | **Troubleshooting Steps** | To resolve this issue, contact the support team. | | **Retriable by End User** | No. | | **Access to Latest Data** | You cannot retrieve the latest data for any of your users until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#request-errors) It could occur when a financial institution (\`institutionId\`) previously available is no longer supported because it has been removed or consolidated into another financial institution. In such a scenario, this error occurs when your application is caching the list of institutions and not regularly updating it to reflect the latest changes.\| \| **Troubleshooting Steps** \| * Ensure that the `institutionId` you're using matches the one currently supported by Mastercard. * Use the [GET /institution/v2/institutions](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#GetInstitution) endpoint to search for the current `institutionId` of the financial institution you're trying to access. This can help you find the updated ID if the institution has been consolidated into another FI. * Ensure your application periodically updates its list of financial institutions. This can help prevent attempts to access institutions that are no longer supported. * If you are unable to resolve the issue, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) \|**Retriable by End User** \| No. \|**Access to Latest Data** \| You will be unable to access the latest data until the issue is resolved. * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#request-errors) * --\> ## 14006 {#14006} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when a Financial Institution is no longer supported. | | **Error Code** | 14006 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 404 | | **Data Connect Alert** | We ran into a connection issue, try again later or select another institution. (14006)​ ![14006](https://static.developer.mastercard.com/content/open-finance-au/uploads/14006.png) | | **Error Message** | Institution not found.​ | | **Common Causes** | It could occur when a financial institution (`institutionId`) previously available is no longer supported because it has been removed or consolidated into another financial institution. In such a scenario, this error occurs when your application is caching the list of institutions and not regularly updating it to reflect the latest changes. | | **Troubleshooting Steps** | * Ensure that the `institutionId` you're using matches the one currently supported by Mastercard. * Use the [GET /institution/v2/institutions](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#GetInstitution) endpoint to search for the current `institutionId` of the financial institution you're trying to access. This can help you find the updated ID if the institution has been consolidated into another FI. * Ensure your application periodically updates its list of financial institutions. This can help prevent attempts to access institutions that are no longer supported. * If you are unable to resolve the issue, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 14008 {#14008} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the dates or timestamps are not provided in the required format. | | **Error Code** | 14008 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | All dates must be epoch timestamps.​ | | **Common Causes** | This error occurs when the dates or timestamps are not provided in epoch timestamp. | | **Troubleshooting Steps** | Use epoch timestamp to resolve the issue. For more information, see [Handling Epoch Dates and Times](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#handling-epoch-dates-and-times). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 20000 {#20000} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the account routing number is not found. | | **Error Code** | 20000 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Account Routing Number not found.​ | | **Common Causes** | Ensure that you're attempting to retrieve the routing number for an account type that typically has one, such as a checking or savings account. Some account types, like loan accounts, do not have routing numbers. | | **Troubleshooting Steps** | Retry with a valid account type. If issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 20001 {#20001} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the account number is not found. | | **Error Code** | 20001 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Real account number not found​.​ | | **Common Causes** | Ensure that you're attempting to retrieve details for a valid account number. | | **Troubleshooting Steps** | Retry with a valid account number. If issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 20003 {#20003} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error can occur when verifying an end user's income and employment. | | **Error Code** | 20003 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Create Pay Statement error​.​ | | **Common Causes** | This error can occur when uploading a paystub via the [paystub app](). | | **Troubleshooting Steps** | Retry with a valid account number. If issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#request-errors) ## 20017 {#20017} | Title | Details | |-----------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 20017 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Customer search failed. ​ | | **Common Causes** | This error could be due to various reasons such as incorrect customerId, or issues with your request. | | **Troubleshooting Steps** | Retry with a valid customerId. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | You cannot access the latest data for this account until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 20027 {#20027} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the account number or account routing number is not found. | | **Error Code** | 20027 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Real account number and Routing Number not found​. | | **Common Causes** | Ensure that you're attempting to retrieve the routing number for an account type that typically has one, such as a checking or savings account. Some account types, like loan accounts, do not have routing numbers. | | **Troubleshooting Steps** | Retry with a valid account type and account number. If issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | ## 24553 {#24553} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when a specific transaction is not found. | | **Error Code** | 24553 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Transaction not found. | | **Common Causes** | This error can occur when : * You attempt to retrieve deleted transactions for an inactive customer * You use an invalid customer ID or account ID. | | **Troubleshooting Steps** | Use a valid identifier that corresponds to an active account or customer. Ensure that the transaction you're looking for has already been posted by the financial institution. Transactions that are still pending may not appear until they are finalized. | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 38008 {#38008} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the specific account information you're trying to access is unavailable. | | **Error Code** | 38008 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Account details not found. | | **Common Causes** | This could be due to various reasons such as the account not being linked correctly, the account not existing within the scope of the permissions granted, or an issue with the API call such as incorrect accountId. | | **Troubleshooting Steps** | Verify if the accounts are linked correctly and confirm that the permissions required to access the account details are granted. Review your request and retry. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 38057 {#38057} | Title | Details | |---------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error can occur when money transfer (ACH) details cannot be found for the user. | | **Error Code** | 38057 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Money Transfer details not found. | | **Common Causes** | * **Invalid ACH Account Number or Routing Number Format:** ACH details were either not found for the selected account, or were returned in a format that does not meet NACHA standards. This includes issues such as incorrect length, failed check-digit validation, or the presence of unsupported characters. * **Account Type Not ACH-Eligible:** The authenticated user's FI account is not a transaction-enabled checking or savings account. This is common in cases where only loan, credit, investment, or child/custodial accounts are returned, which do not support incoming or outgoing ACH transactions. * **User Authorization Restriction:** The credentials were valid, but the FI flagged the user as unauthorized to access full account details. This can occur if the user is not the primary or joint owner, or the access level is limited (for example, view-only login). * **Partial or Restricted Bank Response:** The FI returned incomplete data due to downstream technical issues, consent limitations, or institution-specific restrictions. | | **Troubleshooting Steps** | * Retry using an ACH eligible account type with valid account number and routing number details, or prompt the user to connect another active bank account. * Instruct the user to confirm with their financial institution that they are listed as a primary or joint account holder with full access to account and routing details. * If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) This error occurs when the available balance hasn't been captured.\| * \|**Error Code** \| 90002 \| \| **Remediation Category** \| Invalid Input \| \|**HTTP Status** \| 404 \| \| **Data Connect Alert** \| No associated alert. \| **Error Message** \| Available balance has not been captured yet. \| **Common Causes** \| This error can occur when you attempt to retrieve [live account balance](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#GetAvailableBalanceLive). \| \| **Troubleshooting Steps** \| Before calling the [Get Available Balance - Live](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#GetAvailableBalanceLive) endpoint, attempt to call the [Get Available Balance](/documentation/api-reference/##GetAvailableBalance), that retrieves cached account balance data. \|**Retriable by End User** \| No. \|**Access to Latest Data**\| You will be unable to retrieve the latest data until the issue is resolved. * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#request-errors) * --\> ## 90004 {#90004} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the available balance hasn't been captured. | | **Error Code** | 90004 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Available balance has not been captured yet.​ | | **Common Causes** | This error can occur when you attempt to retrieve [live account balance](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#GetAvailableBalanceLive). | | **Troubleshooting Steps** | Before calling the [Get Available Balance - Live](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#GetAvailableBalanceLive) endpoint, attempt to call the [Get Available Balance](/documentation/api-reference/##GetAvailableBalance), that retrieves cached account balance data. | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 110002 {#110002} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the username used in the request is not available. | | **Error Code** | 110002 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 409 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Username is not available​. | | **Common Causes** | This error indicates an issue with the username being used in a request, such as [adding a new customer](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#AddCustomer). This error can occur for if the username already being taken. | | **Troubleshooting Steps** | Use a unique username for the customer and retry. | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to retrieve the latest data until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 10046 {#10046} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the statement (PDF) could not be retrieved. | | **Error Code** | 10046 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | The PDF statement could not be retrieved.​​ | | **Common Causes** | This error could indicate that the statement you are trying to retrieve doesn't exist or you could be using an incorrect assetId to retrieve it. | | **Troubleshooting Steps** | Double-check the `assetId` you are using in your request and ensure that it matches the `assetId` associated to the statement. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You can continue to retrieve the latest data for the user's account. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 10047 {#10047} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when the statement (PDF) could not be retrieved. | | **Error Code** | 10047 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | The Statements could not be retrieved.​ | | **Common Causes** | This error could indicate that the statement you are trying to retrieve doesn't exist or you could be using an incorrect assetId to retrieve it. | | **Troubleshooting Steps** | Double-check the `assetId` you are using in your request and ensure that it matches the `assetId` associated to the statement. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You can continue to retrieve the latest data for the user's account. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 20017 {#20017-1} | Title | Details | |-----------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 20017 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Customer search failed. ​ | | **Common Causes** | This error could be due to various reasons such as incorrect customerId, or issues with your request. | | **Troubleshooting Steps** | Retry with a valid customerId. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | You cannot access the latest data for this account until the issue is resolved. | * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#request-errors) ## 99999 {#99999} | Title | Details | |-----------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 99999 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Customer search failed. ​ | | **Common Causes** | ?? This error could be due to various reasons such as incorrect customerId, or issues with your request. | | **Troubleshooting Steps** | Retry with a valid customerId. If the issue persists, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | ?? You cannot access the latest data for this account until the issue is resolved. | * --\> [Back to top](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#265) * [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)