# Bad Request source: https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md These errors indicate that there's an issue with the way your request was formatted or the data you included in it. This can be due to various reasons, such as missing required fields, incorrect data types, or invalid parameters. * [6004](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#6004) * [20015](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#20015) * [20020](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#20020) * [20022](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#20022) * [20025](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#20025) ## 6004 {#6004} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 6004 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Operation 'Request-type' is not supported by 'FI-Name'. | | **Common Causes** | This error indicates that the request you've made includes data fields or types that the financial institution cannot provide or does not recognize. This situation can arise for various reasons such as changes in the data available from the institution, or a mismatch between the requested data and what the institution supports. | | **Troubleshooting Steps** | No further action needed as the service you are requesting is not supported by the financial institution. ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | You cannot access the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 20015 {#20015} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 20015 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Operation is not supported by financial institution. ​ | | **Common Causes** | This error indicates that the request you've made includes data fields or types that the financial institution cannot provide or does not recognize. This situation can arise for various reasons such as changes in the data available from the institution, or a mismatch between the requested data and what the institution supports. | | **Troubleshooting Steps** | No further action needed as the service you are requesting is not supported by the financial institution. ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | You cannot access the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 20020 {#20020} | Title | Details | |-----------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 20020 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Unsupported file type. | | **Common Causes** | This error can occur if the file you are trying to upload doesn't meet the requirements. | | **Troubleshooting Steps** | Ensure the file you are uploading matches the following requirements: * Upload the most recent paystub for each employer (limit is 3 files) * One paystub file can only contain the details for one paystub * Acceptable file types; .pdf, .png. and jpeg * The file size limit is 25 MB * No bank statements or non-paystub images * No password-protected PDF files | | **Retriable by End User** | No. | | **Access to Latest Data** | You can continue to retrieve the latest data for the user's account. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) Invalid Input \| \| **HTTP Status** \| 500 \| \| **Data Connect Alert** \| No associated alert. \| **Error Message** \| Unsupported file type. \| **Common Causes** \| This error can occur if the file you are trying to upload doesn't meet the requirements.\| \| **Troubleshooting Steps** \| Ensure the file you are uploading matches the following requirements: * Upload the most recent paystub for each employer (limit is 3 files) * One paystub file can only contain the details for one paystub * Acceptable file types; .pdf, .png. and jpeg * The file size limit is 25 MB * No bank statements or non-paystub images * No password-protected PDF files \|**Retriable by End User** \| No. \|**Access to Latest Data** \| You can continue to retrieve the latest data for the user's account.
[Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#request-errors) --\> ## 20025 {#20025} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 20025 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 404 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Operation is not supported by financial institution. ​ | | **Common Causes** | This error indicates that the request you've made includes data fields or types that the financial institution cannot provide or does not recognize. This situation can arise for various reasons such as changes in the data available from the institution, or a mismatch between the requested data and what the institution supports. | | **Troubleshooting Steps** | No further action needed as the service you are requesting is not supported by the financial institution. ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | You cannot access the latest data for this account until the issue is resolved. | [Back to top]() [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)