# API Request Authentication Issues
source: https://developer.mastercard.com/open-finance-au/documentation/errors/request/api-auth-issue/index.md

These errors occur when there's a problem with how the API request is being authenticated. This could be due to issues with the partnerID, secret, or appKey.

## 24302 {#24302}

|           Title           |                                                                                                          Details                                                                                                          |
|---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**            | 24302                                                                                                                                                                                                                     |
| **Remediation Category**  | Re-Authenticate or Provide Additional Information                                                                                                                                                                         |
| **HTTP Status**           | 500                                                                                                                                                                                                                       |
| **Error Message**         | For your security, we've locked your account. Please reset your password to continue.​ ​                                                                                                                                  |
| **Common Causes**         | When you use an incorrect secret for more than 5 attempts, it can trigger security protocols that may lock the partner's account to prevent unauthorized access.                                                          |
| **Troubleshooting Steps** | If partner's account (including your partnerId and secret associated with your integration) is locked due to security reasons as a result of multiple failed attempts. Contact customer support to unlock your account. ​ |
| **Retriable by End User** | No.                                                                                                                                                                                                                       |
| **Access to Latest Data** | You cannot access any APIs until the issue is resolved.                                                                                                                                                                   |

[Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)