# API Request Authentication Issues
source: https://developer.mastercard.com/open-finance-au/documentation/errors/request/api-auth-issue/index.md

These errors occur when there's a problem with how the API request is being authenticated. This could be due to issues with the partnerID, secret, or appKey.

## 24302 {#24302}

|           Title           |                                                                                                          Details                                                                                                          |
|---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Error Code**            | 24302                                                                                                                                                                                                                     |
| **Remediation Category**  | Re-Authenticate or Provide Additional Information                                                                                                                                                                         |
| **HTTP Status**           | 500                                                                                                                                                                                                                       |
| **Error Message**         | For your security, we've locked your account. Please reset your password to continue.​ ​                                                                                                                                  |
| **Common Causes**         | When you use an incorrect secret for more than 5 attempts, it can trigger security protocols that may lock the partner's account to prevent unauthorized access.                                                          |
| **Troubleshooting Steps** | If partner's account (including your partnerId and secret associated with your integration) is locked due to security reasons as a result of multiple failed attempts. Contact customer support to unlock your account. ​ |
| **Retriable by End User** | No.                                                                                                                                                                                                                       |
| **Access to Latest Data** | You cannot access any APIs until the issue is resolved.                                                                                                                                                                   |

[Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)
\|

\| **HTTP Status** \| 401 \|  

\| **Error Message** \| Invalid App key. ​
\| **Common Causes** \| This error occurs when the app key in the request is invalid.
\| **Troubleshooting Steps** \| Use a valid app key in your request. ​\|
\|**Retriable by End User** \| No.
\|**Access to Latest Data** \| You cannot access any APIs until the issue is resolved.

[Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)

--\>

## 50024 {#50024}

|            Title            |                                                                                                                Details                                                                                                                 |
|-----------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code** | 50024                                                                                                                                                                                                                                  |
| **Remediation Category**    | Report or Escalate for Investigation                                                                                                                                                                                                   |
| **HTTP Status**             | \<-- ?? --\>                                                                                                                                                                                                                           |
| **Error Message**           | \<-- ?? --\> Institution does not require OAuth.​ ​                                                                                                                                                                                    |
| **Common Causes**           | \<-- ?? --\> When you use an incorrect secret for more than 5 attempts, it can trigger security protocols that may lock the partner's account to prevent unauthorized access.                                                          |
| **Troubleshooting Steps**   | \<-- ?? --\> If partner's account (including your partnerId and secret associated with your integration) is locked due to security reasons as a result of multiple failed attempts. Contact customer support to unlock your account. ​ |
| **Retriable by End User**   | \<-- ?? --\> No.                                                                                                                                                                                                                       |
| **Access to Latest Data**   | \<-- ?? --\> You cannot access any APIs until the issue is resolved.                                                                                                                                                                   |

[Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#request-errors)

## 50025 {#50025}

|            Title            |                                                                                                          Details                                                                                                          |
|-----------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code** | 50025                                                                                                                                                                                                                     |
| **Remediation Category**    | Report or Escalate for Investigation                                                                                                                                                                                      |
| **HTTP Status**             | 500                                                                                                                                                                                                                       |
| **Error Message**           | We ran into a connection issue, try again later or select another institution.​ ​                                                                                                                                         |
| **Common Causes**           | When you use an incorrect secret for more than 5 attempts, it can trigger security protocols that may lock the partner's account to prevent unauthorized access.                                                          |
| **Troubleshooting Steps**   | If partner's account (including your partnerId and secret associated with your integration) is locked due to security reasons as a result of multiple failed attempts. Contact customer support to unlock your account. ​ |
| **Retriable by End User**   | No.                                                                                                                                                                                                                       |
| **Access to Latest Data**   | ?? You cannot access any APIs until the issue is resolved.                                                                                                                                                                |

[Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) --\>