# Other Connection Issues source: https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md These errors happen when an unexpected issue occurs on the website of a specific financial institution. * [171](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#171) * [179](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#179) * [194](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#194) * [197](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#197) * [307](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#307) * [417](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#417) * [500](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#500) * [525](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#525) * [11000](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#11000) * [Unknown technical errors](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) * [Unknown connection errors](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) * [Data mismatch errors](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#data-mismatch-errors) ## 171 {#171} | Title | Details | |--------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | Network error has occurred. Communication interrupted when communicating with the website.​ | | **Error Code** | 171 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a technical issue, try again later or select another institution (171). ![171](https://static.developer.mastercard.com/content/open-finance-au/uploads/171.png) | | **Error Message** | Temporary connection issue for the financial institution. Wait a few minutes and try again. Submit a support ticket if the issue persists. | | **Common Causes** | Connection is interrupted temporarily due to an unexpected error. It is possible that during the add account process via Connect an error occurred in the financial institution connection. ​For already added accounts this means that the customer's account information has changed at the financial institution or user account data has mismatch. This indicates an issue with duplicate accounts. The end user has two accounts that appears to be the same in the returned data. | | **Suggested End User Message** | Suggest displaying the following error message to your end users - "​​Unexpected error has occurred. Please try again and if the problem persists contact your administrator." ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#institution-errors) ## 179 {#179} | Title | Details | |--------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | The site rejected login because the customer is already logged on. Ask the user to logoff their browser session, if they have one enabled. Requires admin access to see if there is an active session or if this is a script issue.​ | | **Error Code** | 179 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | An unexpected exception error has occurred while login. Try again later. If this error persists, contact your administrator. (179) ![179](https://static.developer.mastercard.com/content/open-finance-au/uploads/179-1.png) | | **Error Message** | There are too many connections to the financial institution currently for the customer. It may help to have the customer log out of the financial institution website on any device they may have it open on. Otherwise trying again later when the additional connections have dropped automatically could help. If the issue persists submitting a support ticket is the recommended action. | | **Common Causes** | This error can happen for the following reasons: * If the user is trying to log in multiple times simultaneously, for example, if the user is already logged into their bank account, which then rejects a second login attempt. * Mismatch in account information as entered by the end user and what is available at the financial institution. ​ | | **Suggested End User Message** | Suggest displaying the following error message to your end users - "​​Unexpected error has occurred. Please try again and if the problem persists contact your administrator." ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 194 {#194} | Title | Details | |--------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | **Error Code** | 194 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 500 | | **Data Connect Alert** | Unexpected error has occurred with MFA questions. Please contact financial institution directly and verify MFA questions. | | **Error Message** | Invalid MFA question. The MFA question doesn't match with the customer records. | | **Common Causes** | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | **Suggested End User Message** | Suggest displaying the following error message to your end users - "​​Unexpected error has occurred. Please try again and if the problem persists contact your administrator." ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 197 {#197} | Title | Details | |--------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | ​ | | **Error Code** | 197 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 500 | | **Data Connect Alert** | Statement not found for requested account. Please contact financial institution directly and verify. | | **Error Message** | Statement not found for requested account. | | **Common Causes** | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | **Suggested End User Message** | Suggest displaying the following error message to your end users - "​​Unexpected error has occurred. Please try again and if the problem persists contact your administrator." ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#institution-errors) ## 307 {#307} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | You will encounter this error when an unexpected issue occurrs and data request fails on the website of a specific financial institution. | | **Error Code** | 307 | | **Remediation Category** | | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a connection issue. Try again later or select another institution. | | **Error Message** | An unknown issue has interrupted our communication with your bank. Please try again. (500)​ | | **Common Causes** | Typically, transactions are available on the financial institution, but data request failed to download transactions due to a blank page or some error on the website of the specific financial institution. This can also trigger a timeout error while waiting for a response from the website. As a result, connection is interrupted temporarily due to an unexpected error. ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#institution-errors) --\> ## 417 {#417} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | You will encounter this error when an unexpected issue occurs and data request fails on the website of a specific financial institution. | | **Error Code** | 417 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a technical issue, try again later or select another institution. (417) ![417](https://static.developer.mastercard.com/content/open-finance-au/uploads/417.png) | | **Error Message** | Error on transaction page. ​ | | **Common Causes** | Typically, transactions are available on the financial institution, but data request failed to download transactions due to a blank page or some error on the website of the specific financial institution. This can also trigger a timeout error while waiting for a response from the website. As a result, connection is interrupted temporarily due to an unexpected error. ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 500 {#500} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | You will encounter this error when an unexpected issue occurs and data request fails on the website of a specific financial institution. | | **Error Code** | 500 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | Internal Server Error (500)​ ![500](https://static.developer.mastercard.com/content/open-finance-au/uploads/500.png) | | **Error Message** | ​An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | **Common Causes** | Typically, transactions are available on the financial institution, but data request failed to download transactions due to a blank page or some error on the website of the specific financial institution. This can also trigger a timeout error while waiting for a response from the website. As a result, connection is interrupted temporarily due to an unexpected error. ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 525 {#525} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | You will encounter this error when an unexpected issue occurs and data request fails on the website of a specific financial institution. | | **Error Code** | 525 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | Internal Server Error (525)​. ![525](https://static.developer.mastercard.com/content/open-finance-au/uploads/525.png) | | **Error Message** | During posting the parameter, a timeout occurred while waiting for a response from the port specified.​ | | **Common Causes** | Typically, transactions are available on the financial institution, but data request failed to download transactions due to a blank page or some error on the website of the specific financial institution. This can also trigger a timeout error while waiting for a response from the website. As a result, connection is interrupted temporarily due to an unexpected error. ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 11000 {#11000} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 11000 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a connection issue, try again later or select another institution. (11000)​ ![11000](https://static.developer.mastercard.com/content/open-finance-au/uploads/11000.png) | | **Error Message** | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action.​ | | **Common Causes** | Connection is interrupted temporarily due to an unexpected error. It is possible that during the add account event via Data Connect, an error occurred in the financial institution connection. For an already added account, this means that the customer's account information has changed at the financial institution. ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#institution-errors) ## Unknown technical errors {#unknown-technical-errors} | Title | Details | |--------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when a connection to the selected financial institution has encountered an unknown error. ​ | | **Error Codes** | 110, 111, 112, 113, 114, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 140, 141, 142, 143, 144, 145, 146, 147, 148, 149, 150, 151, 152, 153, 154, 155, 156, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 170, 172, 173, 174, 175, 176, 177, 178, 180, 181, 182, 183, 184, 186, 188, 189, 190, 191, 192, 193, 195, 196, 198, 201, 203, 982, and 20029 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a technical issue, try again later or select another institution ({code}). ![130](https://static.developer.mastercard.com/content/open-finance-au/uploads/130.png) | | **Error Message** | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | **Common Causes** | Connection is interrupted temporarily due to an unexpected error. ​ | | **Suggested End User Message** | We suggest displaying this error message to your end users: "An unexpected error has occurred. Please try again. If the problem persists, contact your administrator." ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## Unknown connection errors {#unknown-connection-errors} | Title | Details | |--------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | This error occurs when a connection to the selected financial institution has encountered an unknown error. ​ | | **Error Codes** | 341, 342, 343, 344, 345, 951, 953, 954, 979, 980, and 983 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a technical issue, try again later or select another institution ({code}). ![168](https://static.developer.mastercard.com/content/open-finance-au/uploads/168.png) | | **Error Message** | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | **Common Causes** | Connection is interrupted temporarily due to an unexpected error. ​ | | **Suggested End User Message** | We suggest displaying the following error message to your end users: "​​We are having issues connecting to the bank. Please try again later." ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## Data mismatch errors {#data-mismatch-errors} | Title | Details | |--------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Description** | User account data mismatch. An account in the return data matches multiple requested accounts.This is an issue with duplicate accounts: the end user has two accounts that appear to the software to be the same. ​ | | **Error Codes** | 168 and 169 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | We ran into a technical issue, try again later or select another institution ({code}). ![168](https://static.developer.mastercard.com/content/open-finance-au/uploads/168.png) | | **Error Message** | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | **Common Causes** | Connection is interrupted temporarily due to an unexpected error. It is possible that during the add account process via Connect an error occurred in the financial institution connection. ​For already added accounts this means that the customer's account information has changed at the financial institution or user account data has mismatch. This indicates an issue with duplicate accounts. The end user has two accounts that appears to be the same in the returned data. | | **Suggested End User Message** | Suggest displaying the following error message to your end users - "​​Unexpected error has occurred. Please try again and if the problem persists contact your administrator." ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Back to top](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#417) [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)