# Connection Not Supported source: https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md These errors occur when the connection to a financial institution is not supported.​ * [920, 921, 922, 923, 926, 927 and 929](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-926-927-and-929) * [924, 925 and 928](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#924-925-and-928) * [950](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#950) * [960](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#960) * [972](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#972) * [973](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#973) * [975](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#975) * [976](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#976) * [2032](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#2032) * [1403](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#1403) * [4041](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#4041) * [10008](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#10008) * [10106](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#10106) * [14020](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#14020) * [14006](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#14006) * [201000](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#201000) * [201034](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#201034) * [1415](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#1415) ## 920, 921, 922, 923, 926, 927 and 929 {#920-921-922-923-926-927-and-929} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 920, 921, 922, 923, 926, 927 and 929 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | Your financial institution is currently not supported. Please select another institution. (920) ![920](https://static.developer.mastercard.com/content/open-finance-au/uploads/920.png) | | **Error Messages** | * 920 - FI currently not supported, due to issue on FI. * 921 - Security Type not supported. Example Authenticating through mobile app, Cyber Token. * 922 - When a Security code is present on FI that required to be matched with security device code or required to enter on security device (Not mobile) - Authenticator. * 923 - Your financial institution is currently not supported. * 926 - our financial institution is currently not supported. (926). * 927 - Aggregation/ Production IPs blocked by FI. * 929 - Your financial institution is currently not supported. (929). | | **Common Causes** | There could be multiple reasons for these errors: * Institution does not support aggregation. * support some Open Finance products. * A specific end user is not authorized due to security reasons. | | **Troubleshooting Steps** | * You can verify if the selected account type (Checking, Savings, Money Market etc.,) is supported. Prompt the end user to select a different institution or account that does support the product. * If the issue continues despite confirming that the financial institution supports the selected account type, submit a support ticket for troubleshooting. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide a status of the institution and let you know of any possibilities for future support. ​ | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | For errors, 921 and 922, you will be unable to access the latest data for this user's account until the end user resolves the issue. For the rest of the errors, you will be able to access the latest data once the financial institution connection supports aggregation. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 924, 925 and 928 {#924-925-and-928} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 924, 925 and 928 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | We ran into a technical issue, try again later or select another institution. ({code}) ![924](https://static.developer.mastercard.com/content/open-finance-au/uploads/924.png) ​ | | **Error Messages** | * 924 - Google Captcha Not Supported * 925 - Motion Captcha. * 928 - Aggregation Not Supported At FI e.g. FI has blocking temporarily. | | **Common Causes** | There could be multiple reasons for these errors: * Institution does not support aggregation. * A specific end user is not authorized due to security reasons. ​ | | **Troubleshooting Steps** | * Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide a status of the institution and let you know of any possibilities for future support. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 950 {#950} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 950 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Connect Alert** | ​Your account is currently not supported. Please select another institution. (950) ![950](https://static.developer.mastercard.com/content/open-finance-au/uploads/950.png) | | **Error Message** | We do not currently support the requested report type for the selected institution. | | **Common Causes** | This error is caused specifically for student loans, when the request fails to identify income-based accounts. The end user needs to provide income-based account to verify their income and employment information quickly and accurately. | | **Troubleshooting Steps** | To properly identify income-based accounts instead of just account summary data, the end users must be prompted to add their student loan accounts. You must delete the accounts that receive this error. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 960 {#960} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 960 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Connect Alert** | Your account is currently not supported. Please select another institution. (960) ![960](https://static.developer.mastercard.com/content/open-finance-au/uploads/960.png) | | **Error Message** | Electronic Statement is not available for the requested account. | | **Common Causes** | Error indicating that electronic statement is not available for the requested account. | | **Troubleshooting Steps** | Availability of electronic statements depends on the institution. Not all financial institutions may support the retrieval of electronic statements. You can contact the financial institution to understand when they might introduce support for electronic statements. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 972 {#972} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 972 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Connect Alert** | No associated alert. | | **Error Message** | This request is not allowed for Aggregator.​ | | **Common Causes** | There could be multiple reasons for these errors: * Institution does not support aggregation. * support some Open Finance products. ​ | | **Troubleshooting Steps** | If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide a status of the institution and let you know of any possibilities for future support.​ | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 973 {#973} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------| | **Error Code** | 973 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 500 | | **Connect Alert** | No associated alert. | | **Error Message** | The user is not authorized for the requested resource or online access. | | **Common Causes** | This error is caused when the end user is not authorized to access their accounts due to security reasons.​ | | **Troubleshooting Steps** | Prompt the end user to contact their bank to resolve the access issue. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 975 {#975} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------| | **Error Code** | 975 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Connect Alert** | No associated alert. | | **Error Message** | Bank has blocked access to resources for the user concerning security reasons. Please contact your Bank.​ | | **Common Causes** | This error is caused when the end user is not authorized to access their accounts due to security reasons. | | **Troubleshooting Steps** | Prompt the end user to contact their bank to resolve the access issue. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact their bank for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 976 {#976} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 976 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Connect Alert** | No associated alert. | | **Error Message** | Requested resource does not exist.​ | | **Common Causes** | This error could occur when an institution does not support aggregation or some of the Open Finance products.​​ | | **Troubleshooting Steps** | Identify unsupported products by the financial institution in question. If a user selects an institution that doesn't support a necessary product for your application, provide a clear message explaining the limitation. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2032 {#2032} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2032 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Connect Alert** | We ran into a connection issue, try again later or select another institution. (2032)​ ![2032](https://static.developer.mastercard.com/content/open-finance-au/uploads/2032.png) | | **Error Message** | No eligible account was found for the end user. | | **Common Causes** | This error occurs when we are unable to find the selected account (Checking, Savings, etc.) at the connected financial institution that are eligible for the specific product you're trying to use. | | **Troubleshooting Steps** | * You can verify if the selected account type (Checking, Savings, Money Market, etc.) is supported. Prompt the end user to select a different institution or account that does support the product. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide the status of the institution and let you know of any possibilities for future support. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 1403 {#1403} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 1403 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Connect Alert** | We ran into a connection issue, try again later or select another institution. (1403)​ ![1403](https://static.developer.mastercard.com/content/open-finance-au/uploads/1403.png) | | **Error Message** | No eligible account was found for the end user. | | **Common Causes** | This error occurs when we are unable to find the selected account (Checking, Savings, etc.,) at the connected financial institution that are eligible for the specific product you're trying to use. | | **Troubleshooting Steps** | * You can verify if the selected account type (Checking, Savings, Money Market etc.,) is supported. Prompt the end user to select a different institution or account that does support the product. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide the status of the institution and let you know of any possibilities for future support. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 4041 {#4041} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 4041 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 500 | | **Connect Alert** | We ran into a connection issue, try again later or select another institution. (4041)​ ![4041](https://static.developer.mastercard.com/content/open-finance-au/uploads/4041.png) | | **Error Message** | No eligible account was found for the end user. | | **Common Causes** | This error occurs when we are unable to find the selected account (Checking, Savings, etc.,) at the connected financial institution that are eligible for the specific product you're trying to use. | | **Troubleshooting Steps** | * You can verify if the selected account type (Checking, Savings, Money Market etc.,) is supported. Prompt the end user to select a different institution or account that does support the product. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide the status of the institution and let you know of any possibilities for future support. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 10008 {#10008} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 10008 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Connect Alert** | We ran into a connection issue, try again later or select another institution. (10008)​ ![10008](https://static.developer.mastercard.com/content/open-finance-au/uploads/10008.png) | | **Error Message** | Data not found. | | **Common Causes** | This error occurs when we are unable to find the selected account (Checking, Savings, etc.,) at the connected financial institution that are eligible for the specific product you're trying to use. | | **Troubleshooting Steps** | ?? * You can verify if the selected account type (Checking, Savings, Money Market etc.,) is supported. Prompt the end user to select a different institution or account that does support the product. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide the status of the institution and let you know of any possibilities for future support. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | ?? You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 10106 {#10106} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 10106 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Connect Alert** | We ran into a connection issue, try again later or select another institution. (10106)​ ![10106](https://static.developer.mastercard.com/content/open-finance-au/uploads/10106.png) | | **Error Message** | You tried to access an invalid account type. Please see | | **Common Causes** | This error occurs when we are unable to support the selected account (Checking, Savings, etc.,) at the connected financial institution. | | **Troubleshooting Steps** | * You can verify if the selected account type (Checking, Savings, Money Market, and so forth) is supported. Prompt the end user to select a different institution or account that does support the product. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide a status of the institution and let you know of any possibilities for future support. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 14020 {#14020} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 14020 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 400 | | **Connect Alert** | Trouble communicating with servers. Bad request. (14020)​ ![14020](https://static.developer.mastercard.com/content/open-finance-au/uploads/14020.png) | | **Error Message** | Account type​ not supported. | | **Common Causes** | This error could occur when an institution does not support aggregation or some of the Open Finance products.​ ​ | | **Troubleshooting Steps** | * You can verify if the selected account type (Checking, Savings, Money Market etc.,) is supported. Prompt the end user to select a different institution or account that does support the product. * If the issue continues despite confirming that the financial institution supports the selected account type, submit a support ticket for troubleshooting. * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide the status of the institution and let you know of any possibilities for future support. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 201000 {#201000} | Title | Details | |---------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 201000 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Connect Alert** | ​ | | **Error Message** | The requested entity was not found. | | **Common Causes** | This error can happen if the financial institution is not able to authorize the consent provided to the accounts.​ | | **Troubleshooting Steps** | * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide a status of the institution and let you know of any possibilities for future support. * Consider whether a different product could serve as an alternative. * Prompt the end user to connect to a different institution or account that does support the product. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ​ ## 201034 {#201034} | Title | Details | |---------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 201034 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Connect Alert** | We ran into a connection issue, try again later or select another institution. (201034)​ ![201034](https://static.developer.mastercard.com/content/open-finance-au/uploads/201034.png) | | **Error Message** | Institution not found. | | **Common Causes** | This error can happen if the financial institution is not able to authorize the consent provided to the accounts. | | **Troubleshooting Steps** | * If you consider this financial institution to be crucial for your application, email Mastercard support at [OB.Institutions@mastercard.com](mailto:OB.Institutions@mastercard.com). They can provide a status of the institution and let you know of any possibilities for future support. * Consider whether a different product could serve as an alternative. * Prompt the end user to connect to a different institution or account that does support the product. | | **Retriable by End User** | Yes, the end user may add another account to continue or contact you for more support. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ​ ## 1415 {#1415} | Title | Details | |---------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 1415 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 500 | | **Connect Alert** | Your financial institution isn't currently supported to establish a connection to your accounts. (1415) ![1415](https://static.developer.mastercard.com/content/open-finance-au/uploads/1415-1.png) | | **Error Message** | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action.​ | | **Common Causes** | Connection is interrupted temporarily due to an unexpected error. Its possible that during the add account process an error occurred in the financial institution connection. For already added accounts this means that the customers account information has changed at the financial institution. ​ | | **Troubleshooting Steps** | Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) for troubleshooting. ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the issue is resolved. | [Back to top](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-925-926-929) [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)