# New Connection in Progress source: https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md These errors occur when a new connection to a financial institution is being created. Multiple authentication attempts from the end user will help resolve this issue. ​ * [900](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#900) * [901](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#901) * [902](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#902) * [903](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#903) * [904](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#904) * [915](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#915) * [916](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#916) ## 900 {#900} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 900 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | We ran into a connection issue, try again later or select another institution. (900) ![900](https://static.developer.mastercard.com/content/open-finance-au/uploads/900-1.png) | | **Error Message** | This attempt has been logged. The connection to this financial institution is currently in the second phase of the creation process. Please attempt to log-in (up to 5 attempts in a row if possible) in order to store all the additional authentication information needed, then try again in 2-3 days. | | **Common Causes** | This error can occur when a new connection to a financial institution is being created.​ | | **Troubleshooting Steps** | Connect display alerts automatically prompt the end user when they are in session to take suggested remediation action associated with this error. For example, Connect alerts can prompt the end user to attempt for account selection and account authentication to establish a successful connection faster. Best Practice: If the issue persists, Developers may prompt the end users to log into their application to ensure the end users can take recommended action timely so that data access can be resumed. | | **Retriable by End User** | Yes, the end user may need to make several multi-factor authentication attempts to login to their bank. If unable to connect, the end users can try again in a week to see if new connection with this financial institution is now added.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 901 {#901} | Title | Details | |---------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 901 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | This attempt has been logged. The connection to this financial institution is currently in the second phase of the creation process. Please attempt to log-in (up to 5 attempts in a row if possible) in order to store all the additional authentication information needed, then try again in 2-3 days. (901)​ ![901](https://static.developer.mastercard.com/content/open-finance-au/uploads/901-1.png) | | **Error Message** | Brand New Institution added to list. Programmed to gather MFA questions on attempt.​ | | **Common Causes** | This error can occur when a new connection to a financial institution is being created.​ | | **Troubleshooting Steps** | Connect display alerts automatically prompt the end user when they are in session to take suggested remediation action associated with this error. For example, Connect alerts can prompt the end user to attempt for account selection and account authentication to establish a successful connection faster. Best Practice: If the issue persists, Developers may prompt end users to log into their application to ensure the end users can take recommended action timely so that data access can be resumed. | | **Retriable by End User** | Yes, the end user may need to make several multi-factor authentication attempts to login to their bank. If unable to connect, the end users can try again in a week to see if new connection with this financial institution is now added.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 902 {#902} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 902 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | Thank you for submitting your information. Our team will review your request within 5 business days and if approved we will add your institution to our supported list. (902)​ ![902](https://static.developer.mastercard.com/content/open-finance-au/uploads/902.png) | | **Error Message** | Used for Dummy Payroll Provider ​ | | **Common Causes** | This error can occur when a new connection to a financial institution is being created.​ | | **Troubleshooting Steps** | Connect display alerts automatically prompt the end user when they are in session to take suggested remediation action associated with this error. For example, Connect alerts can prompt the end user to attempt an account selection and account authentication to establish a successful connection faster. Best Practice: If the issue persists, you may prompt end users to log into their application to ensure they take action so data access can resume. | | **Retriable by End User** | Yes, the end user may need to make several multi-factor authentication attempts to log in to their bank. If unable to connect, the end users can try again in a week to see if the new connection with this financial institution is now added.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 903 {#903} | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 903 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | This attempt has been logged. The connection to this financial institution is currently in the second phase of the creation process. Please attempt to log-in (up to 5 attempts in a row if possible) in order to store all the additional authentication information needed, then try again in 2-3 days. (903)​. ![903](https://static.developer.mastercard.com/content/open-finance-au/uploads/903-1.png) | | **Error Message** | Brand New Institution added to list. Programmed with OTP logging macro to gather HTML page info. | | **Common Causes** | This is a new institution connection being created. The customers attempt to add will help move the process along in creating the new connection. If the customer can attempt multiple times to log in that will assist the process further. The customer can try again in a week to see if support has been added.​ | | **Troubleshooting Steps** | Connect display alerts automatically prompt the end user when they are in session to take suggested remediation action associated with this error. For example, Connect alerts can prompt the end user to attempt for account selection and account authentication to establish a successful connection faster. Best Practice: If the issue persists, Developers may prompt the end users to log into their application to ensure the end users can take recommended action timely so that data access can be resumed. | | **Retriable by End User** | Yes, the end user may need to make several multi-factor authentication attempts to login to their bank. If unable to connect, the end users can try again in a week to see if new connection with this financial institution is now added.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 904 {#904} A new connection to a financial institution is being created. Multiple authentication attempts from the end user will help us resolve this issue quickly. ​ | Title | Details | |---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 904 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | This attempt has been logged. The connection to this financial institution is currently in the second phase of the creation process. Please attempt to log-in (up to 5 attempts in a row if possible) in order to store all the additional authentication information needed, then try again in 2-3 days. (904)​ ![904](https://static.developer.mastercard.com/content/open-finance-au/uploads/904-1.png) | | **Error Message** | OTP handling created for new FI. New attempt needed to store cookie or whitelisting properly. | | **Common Causes** | This error can occur when a new connection to a financial institution is being created.​ | | **Troubleshooting Steps** | Connect display alerts automatically prompt the end user when they are in session to take suggested remediation action associated with this error. For example, Connect alerts can prompt the end user to attempt for account selection and account authentication to establish a successful connection faster. Best Practice: If the issue persists, Developers may prompt the end users to log into their application to ensure the end users can take recommended action timely so that data access can be resumed. | | **Retriable by End User** | Yes, the end user may need to make several multi-factor authentication attempts to login to their bank. If unable to connect, the end users can try again in a week to see if new connection with this financial institution is now added.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 915 {#915} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 915 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | Gathering additional authentication information in order to proceed with fix. Please attempt to log in now, then try again in 3-5 days. Each attempt will store information needed by engineering to continue to fix the connection. (915)​ ![915](https://static.developer.mastercard.com/content/open-finance-au/uploads/915.png) | | **Error Message** | Institution not working for a specific user or group of users. Finicity is gathering additional authentication information in order to enable the institution connection. User should attempt to log in up to 5 attempts in a row if possible to store all the additional authentication information needed since this is related to an MFA type where security question information needs to be stored. | | **Common Causes** | This error can occur when a new connection to a financial institution is being created.​​ | | **Troubleshooting Steps** | Connect display alerts automatically prompt the end user when they are in session to take suggested remediation action associated with this error. For example, Connect alerts can prompt the end user to attempt an account selection and account authentication to establish a successful connection faster. Best Practice: If the issue persists, you may prompt end users to log into their application to ensure they take action so data access can resume. | | **Retriable by End User** | Yes, the end user may need to make several multi-factor authentication attempts to log in to their bank. If unable to connect, the end users can try again in a week to see if the new connection with this financial institution is now added.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 916 {#916} | Title | Details | |---------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 916 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Connect Alert** | Gathering additional authentication information in order to proceed with fix. Please attempt to log in (up to 5 times in a row if possible), then try again in 3-5 days. Each attempt will store information needed by engineering to continue to fix the connection. (916)​ ![916](https://static.developer.mastercard.com/content/open-finance-au/uploads/916-1.png) | | **Error Message** | Institution not working for a specific user or group of users. Finicity gathering additional authentication information in order to enable the institution connection. The end user should attempt to log in up to 5 attempts in a row if possible to store all the additional authentication information needed since this is related to an MFA type where security question information needs to be stored.​ | | **Common Causes** | This error can occur when a new connection to a financial institution is being created.​​ | | **Troubleshooting Steps** | * Connect display alerts automatically prompt the end user when they are in session to take suggested remediation action associated with this error. For example, Connect alerts can prompt the end user to attempt an account selection and account authentication to establish a successful connection faster. * Best Practice: If the issue persists, you may prompt the end users to log into their application to ensure the end users can take recommended action timely so that data access can be resumed. * You may need offer multiple attempts (up to to 5 times) for your user to provide additional authentication details. If unresolved, the end user can try again in 3-5 days. Each attempt will log information required by our engineers to continue fixing the connection. If the issue continues after 3-5 days, Submit a support ticket. | | **Retriable by End User** | Yes, the end user may need to make several multi-factor authentication attempts to login to their bank. If unable to connect, the end users can try again in a week to see if new connection with this financial institution is now added.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Back to top](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#900) [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)