# 1408
source: https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/1408/index.md

This error occurs when connection to a specific financial institution is interrupted temporarily. ​

|            Title            |                                                                                                                                   Details                                                                                                                                    |
|-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code** | 1408                                                                                                                                                                                                                                                                         |
| **HTTP Status**             | 500                                                                                                                                                                                                                                                                          |
| **Data Connect Alert**      | This error occurs due to a temporary server issue with the financial institution during a planned server/website maintenance. With scheduled maintenance, specific financial institution connection is not available in Data Connect session or for a data refresh request.​ |
| **Error Message**           | Connect timeout error​.                                                                                                                                                                                                                                                      |
| **Remediation Category**    | Retry Later                                                                                                                                                                                                                                                                  |
| **Common Causes**           | This error occurs due to a temporary server issue on the financial institution during a planned server/website maintenance. With scheduled maintenance, specific financial institution connection is not available in connect session or for a data refresh request.​        |
| **Troubleshooting Steps**   | Prompt the end user to retry in a few hours, or the following day. ​                                                                                                                                                                                                         |
| **Retriable by End User**   | Yes, the end user can retry once connection is restored.​                                                                                                                                                                                                                    |
| **Access to Latest Data**   | Not applicable.                                                                                                                                                                                                                                                              |

[Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)